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January 12, 2012

School librarian's role in defeating plagiarism

Many students believe that merely copying and pasting work is research. How important is it for students to understand how to use citations and to reference properly while at school? How can the school librarian prepare them for the academic rigour expected at university level?

This programme will highlight and offer debate about issues concerning plagiarism and use practical exercises to show how these can be addressed.

By the end of this prrogramme participants will have:

  • gained an understanding of the current issues concerning plagiarism amongst secondary school students and how it affects their future.
  • engaged in some practical exercises designed to help address these issues for students and teaching staff
  • be confident in developing strategies to help formulate a whole school approach to combat plagiarism

This programme will be of benefit to secondary school librarians who have responsibility for information literacy development.

Sarah Pavey

Sarah has worked as a school librarian for over 15 years both in the independent and maintained sectors. She is currently librarian at Box Hill School in Surrey. She is co-author of ‘The Innovative School Librarian’ and has spoken at numerous library conferences and training events.

Sample programme

  • What do we mean by plagiarism and why do students do it? Are some students more vulnerable than others?
    Practical exercise to demonstrate the application required for academic research
  • What are the different types of plagiarism?
    Practical exercise to help identify plagiarism
    Techno solutions to the plagiarism problem – catch them out or an opportunity to learn?
  • Citations, Referencing and Bibliographies
    Practical exercises for helping students of all ages understand the process
    Are schools concerned about plagiarism?  Why should they be concerned?
  • Small group discussions on specific issues that might influence the whole school approach to tackling plagiarism and feedback
    Influencing and supporting whole school policy on plagiarism




Making the most of the school library catalogue

This programme will enable participants to unravel the mysteries of cataloguing and classification and learn how to adapt it to their school environment.

By the end of the programme participants will have:

  • understood of the purpose of a catalogue
  • tweaked a standard classification system and learnt about keywording so their catalogue can be easily used by students
  • the skills to get the most benefit from working with computerised library management systems

This programme will be of benefit to school library staff with responsibility for cataloguing but who have received no formal training in this area. It will also be helpful for library staff with responsibility for cataloguing who are new to school librarianship.

Sarah Pavey

Sarah Pavey MSc FCLIP  has worked as a school librarian for over 15 years both in the independent and maintained sectors. She is currently librarian at Box Hill School in Surrey. She is co-author of “the Innovative School Librarian” and has spoken at numerous library conferences and training events.

Sample programme

  • The purpose of cataloguing – what are we trying to achieve and how can we put this into practice
    Practical exercise to illustrate different forms of cataloguing
    An introduction to formal classification systems
  • A closer look at the Dewey Decimal Classification System including practical exercises that could be used as a teaching aid with students as well
  • Accuracy and cataloguing. How to adapt a system so that it is school friendly.
    A look at keywording and subject headings. A practical exercise to show the importance of language and terminology
  • Automated cataloguing systems – how can they be used with the most effect? Weighing up the pros and cons of importing records from external databases such as The British Library



Supervisory skills

Designed for those who are new to supervising others, this programme will develop participants’ ability to undertake responsibility for supervising colleagues within the organisation.

By the end of the programme participants will be able to:

  • explain the purpose of a supervisor
  • list the main responsibilities of a supervisor
  • describe a professional relationship between a supervisor and their staff
  • identify & agree boundaries at work
  • set goals and allocate work
  • give and receive constructive feedback and praise

This programme will be of benefit to those who supervise staff as part of their role in the organisation, or new senior library assistants who would like to clarify their role and build on their supervision skills.

Liz Burgess

Liz Burgess of LEVELheaded specialises in communication skills. Her workshops allow people to develop skills and practice these in a safe environment where they receive feedback.

Sample programme

  • Session 1: role of the supervisor
    What is the purpose of being a supervisor?
    Authority, Responsibility & Accountability
    Key responsibilities of a supervisor
  • Session 2: promoted from within
    A case study
    Boundaries - what are they and how to implement them
  • Session 3: managing work
    A practical exercise
    Allocation, delegation and abrogation
  • Session 4: Goals
    Setting SMART goals
    A practical exercise
    Goal setting theory
  • Session 5: Feedback
    BIF feedback model
    Practice writing feedback exercise
    Delivering constructive feedback and praise
    Receiving feedback

 


Influencing and persuading

This thought-provoking programme introduces techniques for managing the process of a conversation. Paying attention to process increases the ability to spot opportunities for making a difference, gain authority and ‘sell’ our ideas inside and outside the organisation.

When so much in the Library sector is changing, knowing how to assess others, see things from their perspective and take different approaches significantly enhances the credibility of library and information staff as talented professionals.

By the end of the programme participants will be able to:

  • Define influencing and the different levels of influencing
  • Set a goal and identify target(s) to achieve that goal
  • Assess their target’s perspective
  • Analyse the situation or ‘force field’
  • Recognise the difference between intention and impact
  • Decide whether to use push or pull influence in the situation
  • Identify the sources of power available to them
  • Exploit Cialdini’s six psychological principles of persuasion
  • Formulate a convincing plan to get their message across

This course is for people who are already competent communicators, but have had little or no training in influencing

Sean Murphy 

Sean Murphy, Consultant Facilitator Management and Leadership, LEVELheaded. Sean supports organisations with their leadership strategy and provides training to enhance managers’ skills such as team building, managing change, influencing, problem solving and management skills. He epitomises LEVELheaded’s ethos of a business mind with a non-profit heart.

Sample programme

  • Foundations of Influencing
    What is influencing?
    Authority versus influence
    The language of influence
    Levels of influence
    Influence is all pervasive……
  • First Things First
    Set a clear, measurable goal
    Identify your target(s)
    Understand your target’s perspective – WIIFM, the change equation
    Analyse the influencers in the situation – force field analysis
    Exercise: Intention and impact – testing our assumptions
  • Planning Your Approach
    Push and pull influence
    Making it as easy as possible
    Analysing your sources of power
    Cialdini’s 6 psychological principles of persuasion
  • Getting Your Message Across
    Building partnership – we’re in this together
    Early involvement – research, problem, solution
    The persuasiveness of body language
    Speaking benefits not features
    Not over relying on reason
  • Review and comments


 


Bringing a business mind to non-profit services

Changes in library and information services’ purchasing practices and methods of service delivery means the time has come for library and information staff to act in an even more commercial manner. Defining professional knowledge and opinions in business terms is a new experience for many in the LIS field.

This programme will enable library and information staff to discover that it’s OK to talk money in their organisation and that money talks.

By the end of this course participants will have:

  • the ability to explain and use the language of money in the non-profit sector
  • defined the purpose of LIS in commercial terms
  • described how financial reports are used to indicate the health of an organisation
  • used stakeholder analysis to decide which elements of the LIS to provide
  • distinguished between cost, price and value
  • described the main components of a business case
  • planned the case for a library and information service in terms that stakeholders, users and competitors can use to assess your proposal

This programme will be of benefit to library and information staff working in academic, school, public, government, health and not for profit sectors who are responsible for management of their service and for promoting its value to stakeholders and service users.

Please note that this programme will be designed to accommodate participants with minimal prior knowledge of finance.

Julie Hogbin
Julie supports organisations with their business strategy and provides training to enhance managers’ business planning skills such as project management, implementing change, problem solving, risk assessment, leadership and quality management. She epitomises LEVELheaded’s ethos of a business mind with a non-profit heart.

Sample programme

  • It’s OK to Talk Money
    The language of money in the public and non-profit sectors
    What does it mean to act in a more business-like manner?
    Defining library services in commercial terms
  • How Money Talks
    Reading financial statements, budgets and management accounts
    What do the figures tell us?
    Create a compelling story
    Exercise: The Case of the Orange
  • Getting Fit for Purpose
    Lens of the Customer: identify what we offer
    Stakeholder analysis: who do we need to communicate with?
  • Spot the Difference
    Cost, Price and Value:
    What is the difference?
    Why do we need to know?
    Who are we pricing for?
  • The business case:
    Its purpose
    Key elements to include
    Exercise: Metaplan an outline business case

 



January 11, 2012

Qualifications Board Meeting dates

Qualifications Board meeting dates in 2012:

Wednesday January 18th
Wednesday March 14th
Wednesday May 16th
Wednesday July 11th
Thursday September 13th
Wednesday November 14th

The Board may also approve decisions electronically between published meetings (Bye laws 67 and 76f)


Membership Application Form

To join CILIP complete and return the Membership Application Form.

 

Return your form with payment to:

CILIP Membership Team, 7 Ridgmount Street, London WC1E 7AE
Fax: 020 7255 0501

Help completing the Form

The Membership Application Form includes details about subscription costs and membership categories to help complete the form.

If you are unsure whether to join as an Associate or Affiliate member, complete our Membership category checklist.

For further assistance please email membership@cilip.org.uk or call +44 (0)20 7255 0600.

Donating to the Benevolent Fund

The CILIP  Benevolent Fund helps colleagues and their families who have fallen on hard times or have been faced with unexpected financial difficulties. You can make a donation through the Direct Debit Form. Find out more about the Benevolent Fund

Welcome pack 

It usually takes around two weeks to process new memberships. Once your membership has been processed you will receive a welcome email, then a pack in the post with your membership card and a receipt if requested.


January 10, 2012

The strategic school librarian

Strategic thinking and acting are vital to the effectiveness of the school library. Many school librarians work mainly at an operational level, thereby limiting what the school library and librarian can achieve. These libraries are often understaffed and it is vital to keep the library running smoothly, to support students and staff. Becoming more strategic can make a significant difference.

This programme explores what school librarians need to know and do in order to become more strategic, and more effective, in their schools.

By the end of the course participants will have:

  • ained an understanding of the differences between being operational and being strategic and managing the balance between them
  • identified the main elements in thinking and acting strategically
  • explored strategies that have enabled school libraries to become more effective
  • considered how they might become more strategic

This programme will be valuable for school librarians who are interested in becoming more strategic inside their schools and who are able to work towards a more strategic role.

Sharon Markless

Sharon Markless is a senior lecturer in higher education in the King’s Learning Institute, and a consultant, and trainer with Information Management Associates. She has done research and development work in libraries for 24 years, and has just edited a book ‘The innovative school librarian’, working collaboratively with six school librarians.

Sample programme

  • What are the differences between being strategic and being operational?
  • Becoming more strategic: what background knowledge do you need to acquire before you begin?
  • Becoming strategic - where should you start in your school?
  • Moving forward : innovation and inspiration; positioning and prioritising
  • Formulating and maintaining your strategy

 


Using multimedia to promote your service

The internet is continuing to expand, not only in terms of size, but also with the provision of information in a wider variety of formats. YouTube for example is an important research tool, Flickr is widely used to store images, and podcasts are commonplace. These multimedia tools can however also be used to help promote the library and the information service you offer, as well as being a new way in which to provide information to your clients.

This one day programme will introduce information staff  to a wide variety of different tools in the areas of video, sound and presentation. The format will be practical and delegates will have an opportunity to use and create multimedia resources.
By the end of the course  participants will have:

  • created and used a Flickr account
  • created a presentation with embedded YouTube video
  • used software to create a podcast
  • considered ways in which these resources can complement each other

 -and will have created a resource to pull all of these items together.

This programme will be valuable for all information staff who want to explore the use of multimedia on the Internet, either as a way of query answering and/or of promoting the library service. It is not necessary for participants to have any technical knowledge prior to coming on the course, but a good understanding of the internet would be helpful.

Please note that all multimedia resources (photographs, video, audio) can already be made available for delegates, but it is also possible to incorporate an organisation's own promotional materials into the practical sessions.

Phil Bradley

Phil's background is in the information profession and he is a highly experienced trainer, web designer and Internet consultant.  He is the author of a number of books published by Facet Publishing and is well known for his Internet Q & A column in CILIP Update magazine.

Sample programme

  • Overview of resources
  • Getting started with Flickr – creating an account, uploading images, creating a group
  • Online editing resources for photographs
  • Creating a presentation, uploading it and embedding a YouTube video
  • Using previously recorded video, editing and uploading to YouTube
  • Using previously recorded audio to create a podcast
  • Embedding resources into a Wiki or home/start page or other resource.
  • Looking at other multimedia  resources


Previous CILIP Presidents

  • CILIP President 2011 Brian Hall
  • CILIP President 2010 Biddy Fisher OBE
  • CILIP President 2009 Peter Griffiths
  • CILIP President 2008 Bruce Madge
  • CILIP President 2007 Ian Snowley
  • CILIP President 2006 Martin Molloy OBE
  • CILIP President 2005 Debbie Shorley
  • CILIP President 2004 Maggie Haines
  • CILIP President 2003 Margaret Watson
  • CILIP President 2002 Sheila Corrall

If you require further information about a previous CILIP President please contact info@cilip.org.uk


Reader development

In this multi-media age, what is the role of libraries in encouraging reading among children and young people, and how can they fulfil it successfully? How can they engage reluctant and less able readers? What about boys’ reading? Appropriate resources, printed and digital, are just one component of the reader developer’s toolkit. There are many others that libraries can exploit to build and maintain reading enjoyment.

This popular course explores the ways children and young people engage with reading and examines effective methods for fostering it.

Library provision will improve as a result of participants’:

  • increased understanding of what motivates children and young people to read and the causes of reading difficulties and reluctance
  • knowledge of good practice elsewhere
  • practical ideas for meeting reading needs supportively
  • strategies for promoting reading, including virtual and face-to-face interaction, gaming and other popular activities
  • greater awareness of the value of different types of reading resources
    new ideas for exploiting them

This programme will be of benefit to children’s library staff  and other public library workers. The programme can be tailored for school and college librarians and schools library service staff, and is also very effective as cross-sector training. Please note that the course content can be adapted to specific age groups.

Anne Harding
Anne is an independent trainer. She specialises in effective provision for children and young people in school and public libraries, and in reader development with children and young people. She provides courses for national, regional and local organisations throughout the UK and beyond.

Sample programme

  • Attitudes to reading
    How do children and young people feel about reading and what is the role of libraries and library staff?
  • Reading promotion
    What are practical and successful methods for encouraging reading enjoyment?
  • Library resources
    What role do resources play, what types are appropriate, and how can they be exploited effectively?
  • Strategies for action
    What does the research say about effective practice, and what are the priorities for action?



Family learning

Family learning offers valuable opportunities for community engagement and has widespread benefits for families and providers. Good family learning transforms lives.

Children’s well-being, attitudes to learning and achievement levels improve, whereas parents and carers attain greater confidence, better family relationships and less social exclusion. For libraries and other cultural and heritage organisations, family learning programmes are an excellent way to gain new audiences and greater take-up of services and activities.

This course explores the value of family learning and identifies practical methods for supporting and delivering it. Provision will improve as a result of participants’:

  • increased awareness of the meaning and benefits of family learning
  • greater knowledge of current research
  • good practice case studies from around the UK
  • greater understanding of barriers to learning and ways to surmount them
  • new strategies for involving families
  • new ideas for appropriate content and structure for family learning activities
  • new ideas for effective partnerships
  • good methods for planning, monitoring and evaluating family learning projects

This programme will be valuable for children's librarians and other public library workers, Bookstart and SureStart staff. The course can be adapted to include practitioners from other cultural and heritage organisations, to benefit local partnership working.


Anne Harding
Anne is an independent trainer. She specialises in effective provision for children and young people in libraries, and in reader development with children and young people. She provides courses for national, regional and local organisations throughout the UK and beyond. She is an experienced family literacy tutor.

Sample programme

  • The role of family learning:
    what it is; why it is needed; its benefits; barriers to learning
  • Approaches to family learning:
    libraries’ role; partnership working; supporting learning effectively
  • Practical applications:
    content and structure for successful family learning activities
  • Policy and planning:
    promoting, planning, monitoring, evaluating family learning activities



Homework help

Homework help is a vital aspect of library provision for children. 

This practical course examines all aspects of effective homework support, and its educational underpinning. It includes hands-on exploration of a wide variety of homework case-studies.

Homework support will improve as a result of participants’:

  • increased understanding of the role and value of homework help and homework clubs in libraries
  • greater knowledge of the National Curriculum and current education practice and their impact on homework
  • greater awareness of children’s needs and learning styles and how to support them
  • increased skills
  • new ways to help children with special educational needs
  • insight into appropriate resources and methods for encouraging their effective use
  • ideas for effective homework clubs
  • extra ideas for promoting good research skills and reducing cut-and-paste and plagiarism

This programme will be of value to children’s library staff and others who help children and young people with homework on a day-to-day basis and in homework clubs. The programme is also appropriate for school librarians and as cross-sector training.

Anne Harding
Anne is an independent trainer. She specialises in effective provision for children and young people in school and public libraries, and in reader development with children and young people. She provides courses for national, regional and local organisations throughout the UK and beyond.

Sample programme

  • The role of homework help
    The value of homework help in libraries
    The role of library staff and the skills needed
    lLearning styles and methods for supporting them
  • The educational context
    The National Curriculum and up-coming changes to it, and their impact
    Educational thinking on homework
    Strategies for enhancing children’s and young people’s research skills
  • Case studies
    Homework tasks and ways to help children and young people with them
    Effective resources and methods for encouraging their use
  • Strategies for action
    Promoting, monitoring and evaluating homework provision
    Homework clubs
    Checklist for helping with children’s and young people’s homework



Early years library provision

Support for young children and their families is a crucial part of effective and inclusive public library provision. Staff need training to ensure that early years services are appropriate and successful.

This practical course will identify strategies for promoting the library to families with young children, engaging with them, and helping them towards a love of books and reading. It will include a hands-on activity exploring books and book use.

Early years provision will improve as a result of participants’:

  • increased awareness of the needs of families with young children and how libraries can support them
  • greater understanding of the Early Years Foundation Stage and its implications for library provision
  • awareness of good practice elsewhere
  • new ideas for successful rhyme and story times and other promotional activities
  • increased knowledge of language and literacy development
  • strategies for developing reading enjoyment and skills
  • greater confidence in choosing and using resources, and supporting children, parents and carers
  • greater knowledge of legislation and child safety issues

This programme will be valuable for children’s librarians and other interested public library workers, SureStart and Bookstart staff.

Anne Harding

Anne is an independent trainer. She specialises in effective provision for children and young people in school and public libraries, and in reader development with children and young people. She provides courses for national, regional and local organisations throughout the UK and beyond.

Sample programme

  • Early years - the context
    Language and literacy development in the early years
    The Early Years Foundation Stage areas of learning and development
    The role of libraries and library staff
  • Library promotion
    Effective promotion strategies
    Successful library activities for young children and their families
  • Library resources
    Appropriate resources for young children
    Ways to use and promote books effectively
  • Strategies for action
    Supporting parents and carers
    Legislation and child safety
    Priorities for action

 


Working with teenagers in library and information services

Library provision for teenagers is often regarded as problematic. Yet many libraries have excellent relationships with teenagers and are delivering services that are relevant, innovative and highly valued. Many involve young people directly in decision -making. Digital engagement is changing the ways teenagers connect with libraries. This course explores practical, cost-effective strategies for reaching this challenging and exciting audience.

The popular course examines the interface between teenagers and libraries, shares good practice, and identifies methods to enhance provision.

Services will improve as a result of participants’:

  • increased understanding of teenagers, their needs and expectations
  • greater awareness of current legislation, national trends and initiatives and their implications
  • analysis of the strengths and weaknesses of current provision and appropriate strategies for action
  • new ideas for meeting needs and breaking down barriers to  library use
  • improved knowledge of effective communication and behaviour management
  • increased understanding of the role of social networking
    increased confidence

This programme will be of benefit to children’s and young people’s library staff and other public library workers. The programme can be adapted to include school and FE college librarians.

Anne Harding
Anne is an independent trainer. She specialises in effective provision for children and young people in school and public libraries, and in reader development with children and young people. She provides courses for national, regional and local organisations throughout the UK and beyond.

Sample programme

  • Teenagers and their needs:
    Teenagers’ lives, needs and expectations and the implications for libraries
  • Library promotion:
    Activities, teenage reading groups, marketing, outreach, library environment 
  • Resources:
    Suitable resources and methods for exploiting them
  • Policy and planning:
    Policy implications and strategies for action

 


Supporting children with special educational needs

Children and young people with special educational needs (SEN) face numerous problems. Many experience social exclusion, are denied equal opportunities and their right to suitable library provision is insufficiently met. These are challenges for libraries. Not all library staff know that the Equality Act covers learning difficulties and other special educational needs, and many lack the confidence and understanding to support such children and young people appropriately.

This course explores special educational needs and identifies effective methods for supporting children and young people with learning and reading difficulties in libraries.
Library provision will improve as a result of participants’:

  • increased understanding of the needs of children and young people with learning difficulties
  • knowledge of practical ways to increase the value and relevance of the library and its resources to them
  • new ideas for supporting their reading and learning
  • extra strategies for selecting and exploiting books and other resources
    increased confidence when helping children and young people with learning problems

This programme will be of benefit to children’s library staff and other public library workers. The course can be tailored to include school library service staff, school librarians, college librarians and special educational needs coordinators.

Anne Harding
Anne is an independent trainer. She specialises in effective provision for children and young people in school and public libraries, and in reader development with children and young people. She provides courses for national, regional and local organisations throughout the UK and beyond.

Sample programme

  • Definitions:
    Learning difficulties and their implications for libraries
  • Support for learning:
    Supporting information and library skills
    Homework help
  • Resources and reading promotion:
    Suitable resources and ways to foster reading skills and enjoyment
  • Policy and planning:
    Policy implications and strategies for action

 


January 09, 2012

Working with children and young people

CILIP Onsite training courses focus on learning through interaction, discussion and participation.  Our highly skilled trainers are chosen not just for their sector experience but also for their facilitative skills.


Branding the library and information service

Everywhere we look we see brands, logos and the vestiges of corporate identity.  Our customers live in a branded world.  But how much consideration do we give the library brand?

This programme will help labrary and information staff to rethink what the orgniasation's  library means in this context and how to revitalise the service’s brand.

By the end of the programme participants will have:

  • gained an understanding of  what branding really means and its importance in a marketing context
  • reflected on what ‘the Library’ means to our customers and what it can mean
  • explored how to understand your brand identity and what it means to different groups
  • identified how to capture brand DNA
  • focused on strategies for internal branding
  • recognised the importance of developing appropriate and consistent brand messages
  • learned  how even negative brands can be revitalised

The programme will be of benefit to senior managers who devise or influence library policy, including the development of the library brand at a strategic level. It will also be valuable for staff responsible for co-ordinating library marketing, including the implementation of branding strategies at an operational level.

Antony Brewerton
Antony is a Chartered Librarian and Fellow of CILIP as well as being a qualified marketer and Associate of the Chartered Institute of Marketing.  He is an award-winning library marketer who has lectured and published widely on this theme.

Sample programme

  • What is ‘branding’ … and why is it important?
  • The Library brand
  • Establishing your brand identity
  • Brand DNA
  • Internal branding
  • Brand messages
  • Can a (negative) brand change its spots?
  • Final thoughts


Critical appraisal skills for healthcare librarians: building on the basics

Healthcare librarians are increasingly expected to include critical appraisal in their portfolio of expertise.  If staff already have a basic understanding of what critical appraisal involves and would like to build on what they know, or are simply curious to know what else they should learn to increase their competency, then this workshop will be very valuable.

By the end of the course participants will have:

  • investigated how to critically appraise a variety of research papers
  • acquired a solid grasp of the statistics relevant to critical appraisal
  • learned how to make immediate sense of research results
  • gained familiarity with the terminology and methodologies commonly used
  • extended their critical appraised skills to a wider range of research papers than are usually considered in basic critical appraisal courses
  • explored different ways of writing a critical appraisal report
  • reflected on the role and responsibilities of a critical appraisal facilitator

The course will benefit information and healthcare professionals working in medical schools, hospitals, pharmaceutical companies and other healthcare organisations. It is suitable for staff who have attended or facilitated a critical appraisal session, or already have a basic understanding of what is involved in critical appraisal and are hungry for more. It is also seful as a refresher programme for those who need to consolidate what they know. Please note that this is not a course on evidence based medicine, research methodology or medical statistics.

Alain Besson
Dr Alain Besson, Academic Services Manager, Queen Mary, University of London, has extensive experience of teaching critical appraisal at Barts and The London School of Medicine and Dentistry, and is accredited by CASP, the leading teaching and learning organisation for critical appraisal in evidence-based practice.

Sample programme

  • Refresher - critical appraisal of systematic reviews, RCTs and quality research
  • What is the bottom line? Making immediate sense of research results
  • Critical appraisal of guidelines, public health reports and other types of  research
  • Writing a critical appraisal
  • Teaching and facilitating critical appraisal

 


Critical appraisal skills for healthcare librarians: the basics

Critical appraisal skills are sometimes perceived to be beyond the boundaries of library and information practice. This course challenges that view and provides a solid introduction to the process and techniques used when critically appraising research papers in the healthcare field.

This programme  is designed to give particpants the skills to critically evaluate research papers and interpret their findings.

By the end of the course participants will have:

  • gained a clear understanding of what is meant by 'critical appraisal'
  • reflected on the relevance of critical appraisal to LIS
  • distinguished between different types of study design and research methods
  • critically appraised 2 different types of research papers
  • discovered how to use toolkits for rapid appraisal of systematic reviews and randomised control trials
  • earned from examples how to distinguish between good and poor quality research papers

This introductory programme is suitable for all LIS professionals working in the healthcare field. This is not a course on evidence based medicine or medical statistics, and no prior knowledge or experience of critical appraisal is required.  It will benefit information and healthcare professionals working in medical schools, hospitals, pharmaceutical companies and other healthcare organisations.

Alain Besson
Dr Alain Besson, Academic Services Manager, Queen Mary, University of London, has extensive experience of teaching critical appraisal at Barts and The London School of Medicine and Dentistry, and is accredited by CASP, the leading teaching and learning organisation for critical appraisal in evidence-based practice.

Sample programme

  • Critical appraisal - what is it all about?
  • Critical appraisal of quantitative research
  • Group session: critical appraisal of a systematic review
  • Feedback from groups
  • Qualitative research vs. quantitative research
  • Group session: critical appraisal of a qualitative research study
  • Group session (cont’d)
  • Feedback from groups

 


Handling enquiries: the basics

With the right techniques you can tackle any enquiry, even if you know nothing about the subject or the information sources available to answer it. With practical group exercises based on real enquiries throughout, the course will guide you through the entire enquiry handling process, from taking the initial enquiry through searching efficiently to finding an answer - and deciding what to do if you can’t find one!

This programme enables participants to go one step beyond what enquirers can do for themselves by applying strategic questioning, analytical skills and smarter searching.

By the end of the programme participants will have:

  • practised questioning strategies and techniques
  • reviewed the professional information sources available to help you get started
  • discussed how to search with maximum efficiency, avoiding common searching pitfalls
  • considered what to do if the answer can’t be found

The programme will be of benefit to any staff new to enquiry work in an organisation or needing a refresher on the basic techniques. It will also be valuable for those looking for a systematic way of tackling enquiries, whatever the subject and for anyone who wants to boost their confidence in dealing with enquirers and finding information.

Please note that this course requires participants to have access to the Web.


Tim Buckley Owen
Tim is the author of the classic textbook Answering Enquiries Successfully (Facet Publishing, 6th ed due 2012).  He’s had nearly 40 years’ experience of handling enquiries – in public, business and research libraries, as well as in his journalism and consultancy work.

Sample programme

  • What do you really want?
    Practical: interrogation strategies and questioning techniques
  • Getting started
    Practical: imagining the final answer
  • Choosing sources and delivery media
    Overview: multipurpose information sources to get you started
  • Devising your search strategy
    Practical: determining the best information sources and delivery media for the purpose
  • Efficient searching
    Overview: tips, techniques and pitfalls
  • Finding an answer
    Practical: searching on the web; considering use of alternative professional sources
  • What to do if you can’t find one
    Practical: managing the enquirer’s expectations; negotiating a compromise answer; referring the enquiry elsewhere.
  • Final comments and questions

 


Handling enquiries remotely: effective enquiry answering by phone and email

Responding to enquiries by phone or email, we are deprived of nearly all the clues we take for granted face-to-face. With no eye contact, facial expression or body language – and frequently no tone of voice – it’s vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it’s very easy for them to take their query elsewhere.

Designed for experienced enquiry handlers within the organisation, this programme draws on good contact centre practice to demonstrate the special techniques needed in managing and operating a remote enquiry service. It includes extensive use of group practical work and an emphasis on branding, presentation and customer care.

By the end of the programme will have:

  • considered the differences between face-to-face and remote enquiry handling
  • assessed the requirements for operating an effective remote service
  • practised receiving, responding to and reporting back on enquiries by phone and email
  • developed customer care strategies to keep the enquirer on-side
  • learnt how to deal with enquiries effectively

This programme will be of benefit to information staff in the organisation who deal with enquiries by phone, email, text or instant messaging. Managers who operate or are developing a remote enquiry service wil also benefit. Anyone who needs to discover the challenges of dealing with enquiries when the enquirer is not present will also find this programme valuable.

Please note that this course requires participants to have access to the Web.


Tim Buckley Owen
Tim is the author of the classic textbook Answering Enquiries Successfully (Facet Publishing, 6th ed due 2012).  He’s had nearly 40 years’ experience of handling enquiries – in quick reference, special enquiry work and extended desk research.

Sample programme

  • Why remote enquiry handling is different
    Presentation & discussion: comparing face-to-face and remote contact experiences
  • Setting up your service
    Presentation & discussion: work environment & workflow – branding – one stop service
  • Running your service
    Presentation & discussion: considerate communication – accessing resources quickly – record keeping & enquiry ownership
  • Handling tricky enquiries by phone: 1
  • Team practical: initial dialogue – recording the enquiry – agreeing the task
  • Handling tricky enquiries by phone: 2
    Team practical: finding the information – preparing an answer
  • Delivering the answer
    Presentation: quality checking your answer – dealing with failure – planning how to present your response – value-add & lock-in
  • Handling tricky enquiries by phone: 3
    Team practical: reporting back to the enquirer
  • Handling tricky enquiries by email: 1
    Team practical: initial dialogue – recording the enquiry – agreeing the task
  • Handling tricky enquiries by email: 2
    Team practical: finding the information – preparing an answer – reporting back
  • Signing off enquiries


January 03, 2012

O.B.E for CILIP champion and past President

Biddy Fisher has been awarded the Order of the British Empire in the New Year Honours List

A career-long librarian, Biddy is an outstanding champion of library and information services, the profession and CILIP: the Chartered Institute of Library & Information Professionals.  

“I was humbled to receive the notification that I was to receive an O.B.E,” said Biddy Fisher, “Although this award will have my name on it, I would like to dedicate it to all those who continue to work tirelessly in libraries and information centres and in the interests of all communities. I believe wholeheartedly in the life enhancing potential of libraries and I like to think that this wonderful honour recognises the role that the profession plays in our society.”

Annie Mauger, CILIP Chief Executive, said:

Biddy was an outstanding President for CILIP in 2010 and dedicated her year to meeting as many members as possible and promoting what they do. She has been a wonderful supporter of new professionals and has become greatly admired by many. 

However far beyond that she has been a fantastic leader and advocate for the profession for many years and can be particularly proud of her work in promoting mentoring and professional development. We are so delighted for her and she truly deserves this recognition.”

Biddy has worked in public, academic and health libraries. Her career started at the University of East Anglia and she retired as Head of Information Services at Sheffield Hallam University in 2008. Biddy chaired the CILIP Library and Information Research Group, was an external examiner for the CILIP Chartership Board and a committee member of the Yorkshire and Humberside Branch. In 2010 Biddy was President of CILIP and is currently Chair of the CILIP Audit Panel.

-ends-

Press contact:

Mark Taylor, Director of External Relations, CILIP
Tel: 020 7255 0654
Mobile: 07792 635 305
Email: mark.taylor@cilip.org.uk

Notes to editors:

CILIP: the Chartered Institute of Library and Information Professionals is the leading professional body for librarians, information specialists and knowledge managers. CILIP’s vision is a fair and economically prosperous society underpinned by literacy, access to information and the transfer of knowledge. CILIP is a registered charity, no. 313014. Visit www.cilip.org.uk for more information.


December 22, 2011

Digital copyright

This programme provaides an opportunity for information staff to update their knowledge of current copyright issues in relation to digital information. The course looks at the ways in which digital content is treated differently within copyright law; how copyright law protects digital content types such as websites, broadcasts, databases, GUI’s, API’s and software, and the scanning of hard copy material.

Other issues covered in this programme include copyright versus contract law, copyright clearance of digital content and digital rights management.

By the end of the course participants will have:

  • a better understanding of how copyright law applies to content in machine readable form
  • an understanding of where licence agreements apply rather than copyright law
  • knowledge of what can and what cannot be copied
  • knowledge on how to obtain clearance to digitise material
  • an awareness of the riskiest activities

The programme is valuable for all staff whos work involves addressing electronic copyright issues. It is appropriate for staff who already have a good basic understanding of current copyright law.

Note: The “Copyright in the Web 2.0 environment” Onsite course is a useful follow-up. It examines the application of copyright in a collaborative working and information sharing environment.

Paul Pedley
Paul has been a member of the Libraries and Archives Copyright Alliance since 1998. He has written a number of books published by Facet Publishing: Copyright Compliance, Digital copyright, Essential law for information professionals (3rd ed); and Managing digital rights (editor).

Sample programme

  • Is digital content treated differently from hard copy content
  • Digital rights management
  • Inter-relationship between copyright and contract law
  • Practical session
  • How does copyright protect specific types or categories of material
  • Database rights
  • Issues concerning deep linking
  • Practical session
  • Rental and lending of digital material
  • Scanning material from hard copy
  • Copyright clearance and copyright compliance
  • Orphan works
  • Music file sharing and piracy
  • Creative Commons
  • Relevant statute and case law
  • Digital signatures


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