“Why do I need a library when I’ve got the web?”
With more and more information delivered direct to end-users’ desktops, library & information staff need to go the extra mile if they are to safeguard and develop their organisation’s enquiry services. By presenting answers that are both well expressed and professional in appearance, staff can add value to the service – and strengthen the organisation’s branding at the same time.
This is a practical programme, where participants will learn how to repackage enquiry answers so they highlight the key information the enquirer needs, are visually interesting and act as a promotional tool for their service.
By the end of the course participants will have:
This programme is suitable for staff responsible for providing extended answers to enquiries, presenting the results of desk research or creating reports. To benefit fully from this course, participants will need to be familiar with Microsoft Word and Excel 2007 or 2003.
This course requires all participants to have access to a computer for the afternoon practical. The trainer will provide electronic source materials for participants to work on, although they are welcome to bring their own documents if preferred. Most of the demonstrations are based on Microsoft Office 2003 but the course can be adapted for Office 2007 or 2010 if required.
Tim Buckley Owen
Tim has over 20 years’ experience of creating persuasive and visually interesting documents – as a freelance journalist, editor and trainer, and in communications posts at CILIP, MLA and the Library & Information Commission.
Sample programme
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Efficient searching of the Internet can be invaluable when dealing with enquiries. Simply entering a few keywords, or juggling a string of Boolean algebra into your favourite search engine, can sometimes produce just what you need to give a good answer. However, on those occasions when you end up with absolutely no hits, or worse still thousands of apparently useless results, it can be extremely frustrating.
This course is designed to enable staff to you use the Internet as effectively as possible when dealing with enquiries. Practical examples and hands on approaches will reveal the nature of the Internet, and help participants discover the most appropriate ways to find relevant materials for their organisations.
By the end of the course participants will have:
The programme is designed for staff who have been using the Internet to answer enquiries for at least two years. Participants must understand the basic mechanics of using the net, and have some experiences of the joys and disappointments of searching.
Terry Kendrick
Terry originally trained as a librarian and after a career in public libraries moved to become an information and marketing planning consultant. Terry also teaches consultancy, information and Internet skills on the UEA MBA programme.
Sample programme
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To be able to market your service effectively an organisation must have a marketing plan. Marketing planning is a proven technique to ensure that effort is focused on activities which bring benefits both for the users (a great library “offer”) and the library service (expected growth in usage or respect) .
The marketing plan should be a subset of any strategic/corporate plan to focus staff on how to engage with their communities, customers, clients, users and non-users.
By the end of the programme participants from the organisation will have:
This programme is designed for library and information staff from organisations in any sector who have responsibility for marketing, publicity, strategic planning, or customer development.
Terry Kendrick
Terry has run his own information and marketing planning company for over twenty years working on projects in 18 countries. He is author of Developing Strategic Marketing Plans That Really Work: A toolkit for public libraries, Facet Publishing, which has received enthusiastic reviews worldwide
Sample programme
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Potential users will not always make the first move in the relationship between a health service library and its community. Great numbers will simply not be attracted by a leaflet alone. Although some groups are natural users, others do not feel the service is for them - not making the connection between what the library has to offer and where they are trying to go in their daily job.
In order to attract those who are not natural LIS users, a service must demonstrate how it fits in with the user’s life. However, LIS staff committed to such an approach are rarely trained in how to manage the process of taking a service out into specific non-user communities. This course will provide participants with a way of thinking about and managing outreach for their organisation.
By the end of the programme participants will have:
This programme will be of interest to organisations where senior managers are developing outreach services and where library and information staff are expected to, or are expecting to, undertake outreach activities. It will be useful for library and information staff looking for a very pro-active element to add to their overall marketing activity for their organisation.
Terry Kendrick
Terry originally trained as a librarian and after a career in public libraries moved to become an information and marketing planning consultant. Terry also teaches consultancy, information and Internet skills on the UEA MBA programme
Sample programme
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Effective library and information work is not just about maintaining high professional standards. Good work will not always be recognised. Why wait for your stakeholders to notice you and the important value you create for your organisation? Alert workplace library and information workers make sure that they are noticed, understood and valued, internal marketing is the way to do this.
This course explores effective ways to make an impact within your organisation and to keep your service front-of-mind with the senior managers that matter.
By the end of the course participants will have:
This course will be of interest to organisations where library and information staff need to keep their unit front of mind with internal stakeholders to ensure continued support. Information staff who are solo workers not receiving the credit they deserve and those who have some support from stakeholders and wish to capitalise on this further by employing marketing techniques will also benefit.
Terry Kendrick
Terry originally trained as a librarian and after a career in public libraries moved to become an information and marketing planning consultant. Terry also teaches consultancy, information and Internet skills on the UEA MBA programme.
Sample programme
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This two-day programme will enable staff to understand the general principles and techniques used in project management and enable them to apply these to real workplace projects within the library and information field.
The course is suitable for staff with management responsibilities within any library sector.
By the end of the course participants will have:
The programme will be of interest to staff who need to manage projects within a library/information context.
Kathy Roddy
Kathy is a qualified librarian and information manager with considerable experience of working in public, academic and specialist libraries. She also has senior management experience gained in the voluntary sector and for the past ten years been a freelance trainer and consultant specialising in the LIS field. She also holds the Association of Project Management’s Certificate in Project Management
Sample programme
DAY ONE
DAY TWO
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Abstracting and summarising skills are a staple of the effective information professional’s armoury – but assimilating and reproducing screen-based content introduces a whole range of new reading and writing issues that don’t apply to printed material. Combining presentation, practical work and group feedback, this course will help participants understand and apply the special principles associated with summarising electronic content and will equip them to tackle the challenges this presents with confidence.
This course demonstrates that summarising from web or intranet sites is a learnable skill and introduces participants to effective reading, writing and navigation techniques that will enable them to tackle any site, page or PDF document.
By the end of the course, participants will have:
This programme will be useful for staff who need to summarise material presented in a browser – whether describing the content of a web page or site, or summarising the text of an HTML or PDF document. Anyone who needs to understand the principles underlying these practices will also benefit.
Note that the programme can incorporate intensive, time-limited keyboard work during the various practical sessions.
Tim Buckley Owen
Tim has 30 years’ experience in abstracting, report writing, editing and journalism. Earlier in his career, he managed a team that produced hundreds of abstracts every month for two databases and 10 current awareness bulletins. Tim is an independent information consultant and a member of CILIP.
Sample programme
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This one day course offers a better understanding of licence agreements and the challenges involved in contract negotiation.
The programme will help participants become familiar with the layout used in typical licence agreements for information products, so that they are not put off by the technical language or ‘legalese’ that these agreements contain.
The course includes practical sessions to familiarise participants with examples of suppliers’ terms and conditions; and also to think about the key issues to address when negotiating licence terms. It will provide practical tips and strategies which participants can use in their organisation.
By the end of the day participants will have:
This programme is designed for teams of information professionals who have responsibility for negotiating contracts and licence agreements, and who need to gain a better understanding of licence agreements and the challenges involved in contract negotiation.
Paul Pedley
Paul has been a member of the Libraries and Archives Copyright Alliance since 1998. He has written a number of books published by Facet Publishing: Copyright Compliance, Digital copyright, Essential law for information professionals (3rd ed); and Managing digital rights (editor).
Sample programme
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Information users are routinely making use of Web 2.0 applications such as social networking sites, blogs, wikis, and sites for sharing content such as videos, images, or presentations. Given that information sharing and collaborative working are now commonplace, this course considers the copyright implications such as where a user forwards third-party content by email; posts it on a website or copies and pastes content to a blog.
The whole programme is interactive, with plenty of opportunities to ask questions and for participants within the organisation to share their experiences of copyright.
At the end of the programme participants will have
The day includes two practical sessions which enable participants to test their knowledge of copyright law and consolidate what they have learnt.
The programme is aimed at those people who already have a good basic understanding of the principles of copyright law, and who want to be able to apply that knowledge to the Web 2.0 environment.
The CILIP Digital Copyright programme provides a useful grounding in electronic copyright issues, while this programme examines copyright issues in a world of information sharing.
Paul Pedley
Paul has been a member of the Libraries and Archives Copyright Alliance since 1998. He has written a number of books published by Facet Publishing: Copyright Compliance, Digital copyright, Essential law for information professionals (3rd ed); and Managing digital rights (editor).
Sample programme
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Metadata is playing an increasingly important part in information management. This course introduces the concepts and terminology of metadata and places it within the wider context of library and information work.
This Metadata Essentials programme also shows how current thinking on metadata will affect future cataloguing practice.
By the end of the course participants will have:
• a clear understanding of the definition of metadata
• identified the relationship between metadata and cataloguing
• discussed the concepts behind metadata and its terminology
• examined examples of metadata at work
• explored metadata standards used in library and information work
The programme is designed for experienced cataloguers and library and information professionals who are deploying their skills in new areas, and also those who are responsible for managing cataloguing departments will find this programme useful.
This programme provides a good introduction to metadata and is not intended for experienced metadata officers. Organisations may also benefit from offering the CILIP programme on Institutional Repositories and Metadata.
David Haynes
David is an information management consultant working in the public and voluntary sectors. He is a member of CILIP and author of Metadata for Information Management and Retrieval, published by Facet Publishing.
Sample programme
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Adding metadata tags to materials in institutional repositories increases their visibility. This course explores the main metadata standards that are used for information management and retrieval in institutional repositories.
This course will improve the performance and retrievability of material from institutional repositories.
By the end of the course participants will have:
• considered the different approaches to institutional repositories
• explored the fundamental concepts of metadata
• reviewed the main metadata standards used in institutional repositories
• learned about encoding schemes and controlled vocabularies
• practised retrieving information from different types of institutional repository
This programme is of interest to library and information staff with responsibility for cataloguing and tagging materials in institutional repositories and for their managers. It will also be useful for staff who regularly search for research material.
This course is not about setting up an institutional repository. Organisations may also benefit by offering the CILIP course on Metadata Essentials beforehand.
David Haynes
David is a freelance information professional who has worked extensively in the academic and research library sectors. He specialises in information management techniques and is the author of Metadata for Information Management and Retrieval published by Facet.
Sample programme
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Increasingly, library and information professionals are being called on to develop or adapt taxonomies for information systems such as: file plans, encoding schemes for databases, and controlled vocabularies for intranets.
This course provides a practical introduction to the development of information taxonomies.
By the end of this course participants will have:
• considered the main types of information taxonomy
• practised developing a simple classification scheme
• used classification principles to develop a thesaurus
• gained an understanding of the context in which taxonomies are used
• explored opportunities for taxonomy development
• reviewed software tools for taxonomy development
This course is for library and information professionals who want to create classification systems for: intranets, websites, file plans, specialist collections and knowledge management environments. It will also be of benefit to managers reviewing the role of classification systems in their organisations.
David Haynes
David is an information consultant who has developed taxonomies, file plans, thesauri and classification schemes for a variety of clients in the public, private and third sectors. He is course tutor for several CILIP courses on Metadata and Taxonomies. He is also author of Metadata for Information Management and Retrieval (Facet, 2004)
Sample programme
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The Culture, Media and Sport Select Committee have launched a new inquiry into public library closures in England. Chaired by John Whittingdale MP, the Committee are inviting written submissions and views on:
CILIP Chief Executive, Annie Mauger, welcomed the news:
“I am delighted. For some time at CILIP we have been lobbying Select Committee members to hold an inquiry. After the outcome of the Brent case I again asked John Whittindgale to consider an inquiry and I’m so glad he has.”
Further details from the Culture, Media and Sport Committee press release:
"A copy of the submission should be sent by e-mail to cmsev@parliament.uk and have ‘Library closures’ in the subject line. Submissions should be received by Thursday 12th January 2012.
Guidance on submitting written evidence
It assists the Committee if those submitting written evidence adhere to the following guidelines:
Each submission should:
Please supply a postal address so a copy of the Committee’s report can be sent to you upon publication.
It would be helpful, for Data Protection purposes, if individuals submitting written evidence would send their contact details separately in a covering email in a block of text laid out vertically.
You should also be aware that there may be circumstances in which the House of Commons will be required to communicate information to third parties on request, in order to comply with its obligations under the Freedom of Information Act 2000.
Though there is a strong preference for emailed submissions, those without access to a computer should send a hard copy to:
Committee Assistant
Culture, Media and Sport Committee
Committee Office
House of Commons
7 Millbank
London SW1P 3JA
A guide for written submissions to Select Committees may be found on the parliamentary website at: http://www.parliament.uk/get-involved/have-your-say/take-part-in-committee-inquiries/witness/
Please also note that:
For up-to-date information on progress of the inquiry visit: http://www.parliament.uk/cmscom
FURTHER INFORMATION:
Committee Membership is as follows:
-ends-
Press contact:
Mark Taylor, Director of External Relations, CILIP
Email: mark.taylor@cilip.org.uk
Phone: 020 7255 0654
Mobile: 07792 635 305
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Here are some useful ideas for library and information students looking for financial support
If you have decided to follow a postgraduate degree or diploma, you can apply for help from the Arts and Humanities Research Council (AHRC). They administer a fund to help towards living and travel costs while studying, the Postgraduate Professional and Vocational Awards Scheme (PVA). People following postgraduate courses and studentships in librarianship and archive administration are eligible for grants from the AHRC.
Prospective students will only be able to apply for a grant through the institution to which they apply, and then only for one course.
You should also consult Grants directories. These are produced by various publishers and will be found in public, academic and schools libraries.
In Wales, Cymal and the Welsh Assembly offers help for professional development.
The John Campbell Trust aims to further the education and development of information professionals through grants, scholarships, research or travel awards, and thereby to enhance the knowledge and experience of the information community as a whole.
CILIP administers the Mitchell Memorial Fund. The Institute can provide a limited number of interest free loans to help members follow a relevant course further to their professional qualification.
Employers can sometimes help with study. It is worth asking at job interviews if such schemes exist. They may have a day release programme, partly or even fully pay for the course.
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Read the latest blog post from CILIP's Head of Policy Guy Daines
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This morning the outcome of the Gloucestershire and Somerset judicial review was announced. The High Court ruled that both councils had failed to take account of their equalities duties.
Commenting on the judgment CILIP’s Chief Executive, Annie Mauger, said, "The campaigners in Gloucestershire and Somerset have worked tirelessly to get recognition of the needs of local communities to be paramount in decisions about changes to library services and this is their day."
"Access to a comprehensive and efficient library service is what the 1964 Act is all about. This is a real call to local authorities to ensure that whatever changes have to be made, they must take the needs of all communities and vulnerable groups into account. People need libraries to support them in literacy and skills development, access to knowledge and finding the information that they need to live successful lives. This ruling recognises that communities need libraries."
CILIP acknowledges the difficult financial position Councils are in and that tough decisions are being made in regard to all public sector services. However it is concerned that public libraries are not expected to bear disproportionate cuts and that there is effective public consultation and engagement in regard to future public library provision. It supports genuine ways of saving costs through improved efficiency and the exploration of imaginative new ways of delivering services.
CILIP also believes that the national and local debates on library provision would be improved with a modern national vision for the library service underpinned by proper standards. We note that in its Open Public Services White Paper the Government proposes that, for the national services it procures, the Government should establish and enforce core entitlements, set floor standards enforced by independent regulators or published data and ensure fair access to services.
The full Judicial review judgement is available here.
Ends
Press contacts:
Kasey Butler, Communications & Campaigns Manager, CILIP
Email: kasey.butler@cilip.org.uk
Tel: 0207 255 0653
Notes to editors:
1. CILIP: the Chartered Institute of Library and Information Professionals is the leading professional body for librarians, information specialists and knowledge managers. CILIP’s vision is a fair and economically prosperous society underpinned by literacy, access to information and the transfer of knowledge. CILIP is a registered charity, no. 313014. Visit www.cilip.org.uk for more information.
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A list of courses in Newcastle accredited by CILIP
Division of Information and Communication Management, Northumbria University, Pandon Building, Newcastle City Campus, Newcastle upon Tyne, NE2 1XE
BSc (Hons) Librarianship.
Full-time & distance learning - Next accreditation August 2013
MSc/PG Dip Information and Records Management.
Distance learning - Next accreditation August 2013
MA/MSc/PG Dip Information & Library Management.
Distance learning - Next accreditation August 2013
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CILIP Onsite training courses focus on learning through interaction, discussion and participation. Our highly skilled trainers are chosen not just for their sector experience and expertise but also for their facilitative skills.
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CILIP Onsite training courses focus on learning through interaction, discussion and participation. Our highly skilled trainers are chosen not just for their sector experience and expertise but also for their facilitative skills.
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CILIP Onsite training courses focus on learning through interaction, discussion and participation. Our highly skilled trainers are chosen not just for their sector experience and expertise but also for their facilitative skills.
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CILIP Onsite training courses focus on learning through interaction, discussion and participation. Our highly skilled trainers are chosen not just for their sector experience and expertise but also for their facilitative skills.
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CILIP Onsite training courses focus on learning through interaction, discussion and participation. Our highly skilled trainers are chosen not just for their sector experience and expertise but also for their facilitative skills.
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CILIP Onsite training courses focus on learning through interaction, discussion and participation. Our highly skilled trainers are chosen not just for their sector experience and expertise but also for their facilitative skills.
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