A while back Charlie Beckett wrote from the BBC's Beeb Camp about how Twitter, though still a minority sport, still mattered as it was more creative than the other main ways (email, SMS) people got in touch within the mass medium of television. There are fewer people on Twitter (though this is growing healthily, especially in the UK) and this, in turn, means that there is a better quality of dialogue between "the programme" (or the journalists/presenters/interviewers/interviewees), the audience, and between the members of the audience:
So expert Twittering journalist and Channel 4 News Presenter Krishnan Guru Murthy can appeal for question suggestions via Twitter without getting swamped by replies. If it gets any bigger then it becomes email. Channel 4 has enjoyed some stimulating uses of Twitter to help audiences get more involved in live surgical operations, as well as to comment on the taste of the channel's home (re)designexperts.
Playing along on Twitter, having a conversation with friends as well as strangers who are sharing a common moment, is becoming a common activity amongst Twitters of an evening, using Twitter search or, for example, 4iP's own Hashdash. We've even done some work with the Channel 4 On Demands (4oD) back catalogue, taking 10,000 hours of television archive and making it accessible through a Facebook Connect platform, Test Tube Telly. Go and have a play, see what you're friend are watching and share your thoughts on it all. However, Charlie's point about Krishnan, that "if it gets any bigger then it becomes email", shouldn't be an 'if'. It will happen.
Ray Kurzweil's anatomy of exponential growth tells us it will become bigger, a lot bigger (until 2020, at least), and therefore it almost certainly becomes another form of email: something to avoid on holiday, something to ignore wherever possible. The same thought came to me recently as I was having a bit of bother getting my new home fitted out with a telephone and broadband line. Being a new house, we had been warned by the building site manager that British Telecom would not want to send out an engineer because, from their call centre, the home would appear connected when, in fact, it wasn't. Insist on the engineer, he said.
An engineer was en route until the very last evening before he was due to appear. That evening I wasn't at home, invited instead to an the weirdest dinner I've ever had (a perfume dinner) and ended up sat alongside JP Rangaswami, Confused of Culcutta, one of my blog heros and, as chance would have it, Managing Director of BT Design at British Telecom. He assured me it was easily sorted and that, if I had any problems, I would just have to send a tweet to @btcare and he and his colleagues would sort it out.
I did have problems.
@btcare and @jobsworth did sort it out. Really quickly. Really nicely.
I was a happy surfer but started wondering what would happen, when, inevitably, Twitter became THE place EVERYONE started to get their telecoms problems sorted. And it wouldn't just stop there - it would be the place to have your gas line reconnected, get your oven repaired... Would I have to find a new geekerati way to get my stuff sorted out, or simply join the masses in the Twitter queue listening to the Twitter Muzak equivalent of Beethoven's Ninth before I got seen to?
"Fighting between Millwall and West Ham football fans was planned weeks before the match, the BBC understands.
"A Millwall supporter who organised some of the violence said rival fans arranged to meet via mobile phones."
The same situation within a school: what would the school do?
Children see. Children do. All teachers are aware of this as a concept, many parents, too. If you're a loud, stressed out, unhappy teacher then you'll generally have loud, stressed out and unhappy students in your class.
I put this video on my Facebook profile and it's had a good few comments along the lines of "everyone should see this". It's powerful and uncomfortable, but gives us all food for thought.
The question is, how many schools would show this to parents to remind of their role in the education of their youngsters? How many would drop a link into the next school newsletter? Go on. I dare you. As for forgiveness on this one, rather than permission.
Produced by Australian Child Protection Agency, NAPCAM.
If we all knew the idea we'd not be writing blog posts like this, reading them or doing workshops on the matter. We'd be busy pulling that limitless supply of creativity out of its hole to see the light of day and bring us riches, joy, learning and new friends.
However, given that we're not, over the next month or so (or however long it takes me to splurge out those thoughts) I'll be summarising on this here blog some of the best online and offline reading and viewing that has attempted to answer that question, throwing in my own unresearched but tried and tested notions (and a few that haven't even got that far). This post will change to reflect the updating posts that will take a peek at:
As they're posted, please leave comments, disagree, add your own links, videos and pictures. I hope that by the end of it we'll have a resource to which we might come back with the stories of how the works, thoughts and attitudes of others have changed the way we operate.
Bookmark this post and come back to it for updates, and subscribe to the blog to get a daily email or RSS feed in your reader every time there's a new post. Take a look at my instructions on how to subscribe.
Brill pic from Chris Metcalf This is the second of eight posts on the theme of Where Good Ideas Come From, following on from trying to work out Why it's Important to Know Where Good Ideas Come From. Picture from Tom, who has since realised that he needed to stop and stand still for a moment.
A key point about knowing Where Good Ideas Come From is realising that they don't come from some kind of change management programme, especially in a world where technology has helped change happen quicker than most of us can react to let alone predict. As George Church put it:
"In a changing world, inaction can be the radical 'action'" (cited by Tim O'Reilly)
Or, as Euan Semple cribbed it:
"Don't just do something: stand there."
For most people at any level in an organisation, especially in times where we might all be worried about keeping our jobs, taking time out to not be busy, to not be "doing things" and "fulfilling tasks", might feel counter-intuitive, but arguably it's a key tactic in making things around us slow down long enough to spot the great opportunity, the creative gap that can be filled.
Are we simply diagnosing problems, or..?Without fail, each day I will see ideas that fulfill needs I didn't know anyone had. Incredibly clever people with huge skill in taking some lines of code and turning them into a product have managed to find a problem that needs solved. Except, unfortunately, it's a problem that most people don't have. Sure, in this Long Tail era we need only to find the 0.01% of the masses who really do need this idea to make it a resounding success, but the reality of the net is that, unless you know where to find these people and how to get your idea across to them, your idea is the equivalent of the tree falling down in the forest that no-one has seen: it doesn't exist. All too often, the engineers have diagnosed a problem that does not exist because they have not taken the trouble to go and speak to the people who they think might want it.
One of the reasons I read so many fewer educational blogs now than I did, say, two years ago is not because I'm less interested in learning and formal, schools-based education, but because so many educators' blogs are overwhelmingly samey. The reason: they're concentrating on tools of social media: "Transformative tools", "new tools", "21st century tools".... They then let me know how these tools are the solution to a problem that has only been waiting for this tool to show up and solve.
Notwithstanding the fact that where I come from a 'tool' is a form of insult ("See you, aye, you, see you, you're a pure tool, soyar!" (and 'Bing' is a slag heap), the tools are not, and have never been, the issue for the pent up frustration of educators the world over.
"It's that 'they' don't get the things that these tools can offer", is the cry. Well, no, it's not really. Because what those tools 'allow' teachers to do has been possible for much longer than that, namely collaboration, shared responsibility for learning, access to resources beyond the one classroom textbook and teacher's brain.
It's just that formal education has struggled for hundreds of years to do things any other way than the first way Scottish priests and Ministers did it back in the 12th Century and that the misunderstanding is therefore not to do with what tool someone could be using for purpose x, y or z, but rather to do with a lack of pedagogical independence and a form of professional arthritis.
Where our starting point is not tools or code, but people, the creative results are often different. Instead of solving problems (that may or may not exist) we instead turn our minds to creating beautiful things that people don't need but want to have. The world's full of them: the iPod (more beautiful, but not really improving on existing MP3 players at the time); BakerTweet (useful for a tiny community of people around a bakery in the North East of London, but beautiful enough an idea to make thousands more laugh on seeing it):
BakerTweet from POKE on Vimeo.
... Designing solutions?
I'd much rather be designing solutions that are fun, engaging, delighting than trying to find problems in our past ways of working that need "improved". The latter is what any "Government Initiative" is about: the previous bunch got it horribly wrong, so we're going to improve it. It's a way of looking at the world that is negative, obsessed with the ills of our world instead of looking for the opportunity that we've been missing thus far. I'd much rather be seeing the gaps between the good-enough solutions others have found, than trying to bulldoze their efforts. Creating more tools is not always the best means of doing this. Creating opportunities (training, conversations, blog posts, and, just sometimes, new tools) that help others also find this positive creative path of designing solutions is much more up my alley. The creator of the tool or Big Idea mustn't have all the fun - the user, participant, learner using the idea must have just as much fun using it, if not more. If you need an example where this is not the case, think of how much fun the cast of a theatre production have putting it together, and then think of the audience that have to endure it.
When it comes to designing tools, therefore, or even just appraising them for educational use, it would be interesting to think in terms of how they fit into the existing infrastructure. This is made easy by my current employer, whose vision is encapsulated in seven words: Do It First, Inspire Change, Make Trouble. As I look through hundreds of ideas I'll often be taken with a few quite quickly, before seeing if I can comfortably distinguish them from anything else that has gone before. I use this phrase to try and hone that decision down to facts:
[My thing here] is the only [thing of its genre]
that allows [these folk]
in [this geographical or online place]
to [achieve this great experience]
at a time when [people seek x, y or z]
This means of making decisions is not about a commercial company wanting to be the first in order to make tons more dosh than anyone else. It's about designing solutions between the gaps, rather than trying to bash the competition (bashing the competition or past initiatives is also excruciatingly hard work, and not very pleasant in the process). It's no suprise, perhaps, that this self-questioning approach originates from one of the most creative minds in the advertising industry, Marty Neumeier. Here's how he uses it to describe some great, creative companies that are about designing solutions instead of seeking out problems:
Harley Davidson is the only motorcycle manufacturer
that makes big, loud motorcycles
for macho guys (and macho wannabees)
most in the United States
who want to join a gang of cowboys
in an era of decreasing personal freedom
or
The White Strips are the only pop music duo
that records crude yet hip rocks songs
for young urbanites
in the US and other first-world countries
who long for authenticity
in an era of overproduced, me-too musicFrom his brilliant book, Zag
This should be the goal of any educational institution as much as any company. Pointing out the weak points in a system and then designing a "solution" to them is often the number one priority of any (normally annual) plan or curriculum, at the total expense of undertaking any gap-filling designing. Gap-filling is therefore seen as an additional thing for educators to do, rather than part and parcel of the job. That's one of the reasons for the professional arthritis of schooling and education.
I'd now dare educational leaders to take the jump that commercial operators have done for some time: forget trying to bash the competition (or, in SchoolsLand, trying to improve constantly on the way we did things last year), and instead come up with a gap-filling-only attitude. Doing so shows that you have confidence in the core product you're offering (sound teaching) and are keen to innovate truly in the untouched territory of your professional life, rather than mucking about around the edges of something that works OK. Who knows, you might become the next educational version of the iPhone, iPod or, if you're really luck, the BakerTweet.
Finding a professional pedagogy
How one achieves this change in attitude is certainly not an answer found in our laptops or in new gadgets and tools appearing all over the workplace. It's in attitudes, and knowing where your attitude is in relation to where you want it to be. Bangalore-based Gaurav Mishra shares this view when working with professional corporate clients and has abandoned any quest to explain (again) what the difference between the uses of blogging, social networking, bookmarking, podcasting and lifestreaming might be. Instead, he's distilled a professional pedagogy, if you will, into four main jargon-free perennial stages of development in our ways of working: The 4 Cs of Social Media. Go read, and see if you can correlate the best example of what you've students capable of doing with the progression of Content, Collaboration, Community and Collective Intelligence.
A pedagogy, scholarly or professional like Gaurav's, provides a vision set around people (the user, the learner or the participant). When we start with people, we end up designing beautiful things as a result of great ideas that come uninvited, that don't fit into our annual or three-year plan but which naturally always seem to fit our people-based (as opposed to results-based) vision. Rather than starting at a blank sheet of paper or computer screen and seeking out problems that don't exist, simply because we have a tool that allows us to do so, we are now crafting towards a known challenge that came to us.
This presents a significant challenge to those who are paid to invent curricula or frameworks or year-long (and occasionally three-year-long) plans. Given that they are no more superhuman than the rest of us how can they be doing anything other than seeking out problems that need 'sorted out'. They're certainly not given the luxury of time to let great creative initiatives come uninvited, at their leisure, based around real participants in the system.
When Michelangelo described sculpture it was as something that had to be sought out, not enforced on the stone:
The best artist has that thought alone
Which is contained within the marble shell;
The sculptor`s hand can only break the spell
To free the figures slumbering in the stoneMichelangelo
The beauty was hidden in that block of stone, needing someone to come along and break that spell, remove the covers of rock that hid the creativity underneath. If we were to take this as our direction it would be at loggerheads with the constraints of curriculum and five-year structures. Curricula, school buildings and "creative processes" have generally been designed on spreadsheets and therefore look like spreadsheets. They have the same unresponsive, inflexible formulae as spreadsheets or, at the very least, require a master's hand to change them (hardly the stuff to inspire the masses in our organisations to take the creative lead and bend those spreadsheet columns).
Creativity is therefore a mixture. On the one hand, it's the ability to stand still and see the overarching line, the challenge that will make us achieve something beautiful while others scurry at ground level achieving tasks and 'doing stuff'. On the other, it's the desire to uncompromisingly seek out the creativity that sits before us in the blunt lumps of stone (and spreadsheets) that the quarrymen of our bureaucracies manage to produce.
The question for a leader, of course, is to work out whether they are a quarryman (or woman), or a Michelangelo. I know which one most leaders' egos would prefer to be, but for many leaders there's a need to spend some time at 35,000 feet working out where they are, and where their colleagues might want them to be.
So, should we be doing this creative leadership thinking in our creative bubble, or aiming to work collaboratively throughout the whole journey? If you're politically correct, you probably think that collaboration and creativity are exclusive bed buddies. As the next post in this series shows, you might be wrong there, too.
Related posts:
Introduction: Where Good Ideas Come From
Part One: Why It's Important (To Want) To Know Where Good Ideas Come From
Common sense will never, it seems sometimes, win the argument over allowing our youngsters access to their tools in a school environment, with most education establishments the world over insisting on blocking and filtering YouTube, Facebook, Bebo and other social networks du jour.
"54.5 percent of Americans ages 18 to 29 voted last November, constituting a larger proportion of the total electorate -- 18 percent -- then Putnam's bowlers, people 65-years-and-older (16 percent). The youth vote was a decisive factor in Obama's victories in several states, including Indiana, North Carolina, and possibly Florida...
"The Obama campaign was able to create an ongoing relationship with these new voters, connecting across every available media platform. Log onto YouTube and Obama was there in political advertisements, news clips, comedy sketches, and music videos, some created by the campaign, some generated by his supporters. Pick up your mobile phone and Obama was there with text messages updating young voters daily. Go to Facebook and Obama was there, creating multiple ways for voters to affiliate with the campaign and each other. Pick up a video game controller and Obama was there, taking out advertisement space inside several popular games. Turn on your Tivo to watch a late night comedy news show and Obama and his people are there, recognizing that The Daily Show or Colbert are the places where young people go to learn more about current events. This new approach to politics came naturally to a candidate who has fought to be able to use his Blackberry and text-messaging as he enters the White House, who regularly listens to his iPod, who knows how to give a Vulcan salute, brags about reading Harry Potter books to his daughters, and who casually talks about catching up on news online. The Obama campaign asked young people to participate, gave them chances to express themselves, enabled them to connect with each other, and allowed them to feel some sense of emotional ownership over the political process.
What has all of this to do with schools? Alas, frequently, very little."
It's just appalling. Shameful. And while I would understand if this were a new issue on which decision-makers needed some time I'd be more inclined to be supportive and wait out a more sensible response than the existing one of blocking and filtering ad nauseum. But network admins and their managers have had nigh-on four years now to react to the changes around them.
Would anyone making that decision in a Local Authority or Administration care to explain it?
The 2009 Edinburgh Festivals are all about tweeting as newspapers cut back on their reviewer staff. Earlier this year in my work at 4iP I commissioned FestBuzz, a really clever piece of artificial-intelligence-sentiment-detection-twitter-search, to make sense of what people were tweeting about each show in all seven Festivals.
Go help a great Edinburgh startup by telling all your mates about it and, if you're at the Festival, tell us what you think of the shows you're at ;-)
FestBuzz analyses what Twitter users are saying about Festival shows and creates crowd-sourced reviews and "five star" ratings that are available on the site or through its API. As printed reviews in traditional media start to emerge, the site will help users identify the differences between the views of established reviewers compared to the Twitterer on the street using its combination of reviews and star ratings.
It allows users to get to the bottom of the ‘word on the tweet’ and get honest reviews of shows by the people who have forked out cash to see the show.
Fresh features are being tested and will be released in the remaining three weeks of the Festival, and provide a means for 4iP - and others - to test how this kind of technology is used by the public, and their demand for it. So far, #edfest tweeting is proving, in some cases at least, to be as entertaining as the shows our twitics are watching.
The site and API is being produced by Affect Labs Ltd, a small Edinburgh University-based startup led by founder Jennie Lees. It was funded after a call-to-action earlier this year around how the artistic spread of nearly 70,000 performances in August could be made easier to navigate. Thanks to its unique back-end technology, FestBuzz is able to accurately work out what shows Twitterers-turned-critics are talking about and how they feel about them with even the most sporadic, misspelt of Tweets.
In addition, users who join FestBuzz don’t need to use special hashtags or keywords to have their messages picked and turned into a star-rated review, making the site incredibly easy to use and picking up the maximum number of tweeted reviews automatically.
As well as the chance to make the Festivals more accessible, FestBuzz is amongst a couple sites putting the traditional notion of the "Expert Critic" under the spotlight. 4iP is also investing in a small, young startup getting its technology out into the public domain for the first time, and hopefully helping to stimulate some more action in the future from this and similar companies.
"FestBuzz was set up specifically to identify hidden gems, looking for hotbeds of emerging talent that are generating buzz on Twitter but slipping past professional critics," says Affect Labs' Jennie. "Our aim is to help people discover shows that they might otherwise overlook, and provide a true, honest opinion that reflects the thoughts of the masses, not just a few people. Having produced several Festival shows in the past, I'm all too aware how a published review can make or break a show; we're trying to level the playing field."
FestBuzz is the first live application of Affect Labs’ core sentiment detection technology and, like all 4iP projects, we were keen that it have the potential to support itself into the future. The application can generate revenue through an analytical dashboard that shows performers, venues or show management how their performances were received each day. Affect Labs is also happy to make the API available to partners who want to use it in interesting ways on their own sites and services.
FestBuzz is one of several Twitter-related offerings that have sprung up in the days before the world’s largest arts Festival in the Scottish capital. Some only go as far as showing you pretty simple ‘thumbs up, thumbs down’ stuff around shows, or providing summarised reviews from the many tweets we’re expecting throughout the Festival. Any activity FestBuzz or these other sites stimulate around critiquing shows on Twitter only helps make the aggregated reviews better. Critically, though, the age of crowd-sourced reviews has arrived and is being lapped up by Festival-goers.
Follow FestBuzz on Twitter: http://twitter.com/festbuzz
Visit the site for crowdsourced reviews during the Festivals: http://festbuzz.com/