As mentioned in my comment to the previous post, online learners’ emotions are of paramount importance to their tutors, letting them have a better insight into what might engage or inhibit the student in achieving their learning goals. I have decided to take the previous and very informal attempt of visualising my emotions a bit further and analyse them in more detail, hoping I would be able to draw some conclusions and help myself overcome the interaction problems I am now experiencing. I am also trying to assess how such data would be useful to the teacher.
Description of the method
The inspiration was brought by the research paper written by Gilmore and Warren (2007) in which they were trying to research the emotions from the perspective of online tutors using the medium of an online chat for holding seminars and the potential influence these emotions exerted on the relationship with the learners. The framework they used was a combination of ethnography and grounded theory. The former means the tutors were participating in the seminar themselves, so becoming part of the researched community. The latter assumes collection and processing the data (marking, coding, grouping into similar concepts and then categories) prior to stating the research hypothesis.
This is how they justify their choice of their methodology and describe their data collection:
An ethnographic approach requires a sense of the ‘poetry of experience’ in that researchers often need to pay attention to data which are metaphorically indirect and atmospheric rather than literal and rational (Gilmore & Warren, 2002: 589)
During the analysis of our own and each other’s logs there was a strong sense of ‘reexperiencing’ our emotions and as such the logs were not ‘sterile’ records of past interaction to be picked apart and recombined as codes, but more akin to ‘material memories’ that evoked recollections and emotional remembrances of our feelings (Gilmore & Warren, 2002: 590)
I found this approach quite appealing and decided to replicate it in my context. While participating in the first skype chat I was trying to monitor my feelings and jot down any stronger occurrences of emotionality (a visual taster presented in my previous posting). Later I analysed the chatlog, trying to log my thoughts and feelings at the time alongside the actual chat contributions. After that, I analysed my comments and picked out any mention of emotions, either encircling them (if they were named explicitly) or extracting them from ‘in-between the lines’. I tried to restrict the set of emotions if possible so that it would be easier to count the occurrences of particular feelings. At the end, I counted all the mentions of any emotion, mentions of negative emotions, positive emotions and ambiguous emotions and mentions of particular emotions trying to establish which ones were the most frequent. See the attached PDF for more detail (this document is not public at the moment - email me for details).
Results
Any kind of emotion was noted on 34 occasions. Majority of them could be described as negative. The ones that occurred most frequently were: alienation/ annoyance, self-consciousness and embarrassment (PDF).
According to Wosnitza & Volet (2005),emotions can be analysed in regard to their direction, i.e. recipient and they have identified multiple sources emotions can be orientated towards: task, technology, performance, oneself, social environment and learning context. It’s curious that all of the emotions coded in my experiment appear to be socially oriented, mostly self-directed and occasionally other-directed (and here it seems ‘other’ stands for ‘fellow students’ rather than the tutor), so it seems the social aspect of the learning experience took over. Another odd thing is that the emotions I felt towards myself, the feelings of alienation, self-consciousness and embarrassment are closely related to the social environment. One could actually argue that for instance the prerequisite for feeling alienated is the presence of a group of which one does not feel part of. Feelings of self-consciousness and embarrassment might also have a tendency to arise in a social setting as they are linked to the issue of perception – how the person perceived themselves in relation to others, how they are perceived by others and how she/he feels about others perceiving her in a given/imagined way.
My rough conclusion in regard to my emotionality is that there seems to be a high degree of pre-occupation with that last issue, considerably higher than in face-to-face contexts.
Limitations
Of course, my ‘research’ is still very informal and its conclusions are far from being meaningful due to the following reasons:
- I have minimal experience in research
- Self-report tends to be subjective and therefore not very reliable
- The annotations were made with a few days’ delay, which might further decrease the reliability of the report
- The matter was treated in a cursory manner, without a deep analysis of how to decipher, code and group the emotions arising due to the interaction (I was just playing a researcher)
- Due to the above reasons, some important data might have got lost.
Nevertheless, the whole experiment was worthwhile and did bring some insight into my emotionality. It would be interesting to repeat this with greater care about detail and reliability as well as compare with what other chat participants felt at the time.
Now the question remains a teacher can do with such data (I am now distancing myself from it and trying to put myself in the tutor’s shoes). Could the course design be tweaked to include more social get-togethers in real time, more pairwork and groupwork to facilitate establishing closer working relationships between the students so that the comfort zone for a socially inept student is slowly extended?
Gilmore and Warren (2007) while summarising the issues related to the virtual classroom point out that online interaction is often conceptualised in dichotomy terms of being either liberating or impoverishing, either enabling highly intimate relationships or ones that are impersonal and hostile. It puzzles me to see that I am experiencing both: the Skype experience and the blog experience. So after all, even if the student runs into difficulties in one online environment, it does not have to be blown out of proportion as long as they find their niche in another environment on the course where they can flourish and fulfil their potential.