How to get involved

Consultation with members and stakeholders is a key element of the project and CILIP wants to engage with as wide a group as possible.

Details of consultations will be published on this web page when they become available.

When we will deliver

The project will be one of the main focuses of CILIP activity in 2012. All developmental activity to revise the Body of Professional Knowledge and develop new approaches to Accreditation/Seal of Recognition and the framework of qualifications will be completed by December 2012. The implementation and transition to any new models will begin in 2013.

Please find below the latest version of the high-level project plan.

 Future Skills Milestone Plan 30/3/12

Find out about the progress we are making by checking out the progress report.

>> Next

What we will deliver

There are a number of products and services which will be reviewed as part of this project. These are outlined below with links to the relevant areas of the website.

This project will deliver:

Further information about the above areas is described below:

Body of Professional Knowledge

A professional body needs a knowledge base. The Body of Professional Knowledge describes what members need to practice. It outlines the unique knowledge which distinguishes library and information professionals and underpins our Framework of Qualifications

• Current Body of Professional Knowledge

Accreditation

CILIP accredits undergraduate and postgraduate library and information courses in England, Wales, Scotland and Northern Ireland. The purpose is to confirm the relevance of the course to current and developing practice in librarianship and information science.

There is more information on our website about Accreditation and currently accredited courses.  

Please note that CILIP are not accrediting any new courses or reviewing courses due to be accredited whilst this review is underway. 

Seal of Recognition

The Seal of recognition recognises high standards in the content and relevance of a wide range of training and development activities. It is awarded to Continuing Professional Development providers that directly address an element of CILIP's Body of Professional Knowledge.

There is more information on our website about the Seal of Recognition and the organisations awarded the seal.

Please note that CILIP are not offering Seal of Recognition to any new training or development activities or reviewing courses due to be accredited whilst this review is underway.

CILIP Qualifications

CILIP offers members the following qualifications:

More information about CILIP Qualifications can be found on our website.

What CILIP is doing

CILIP takes very seriously the messages regarding relevance contained within the Defining our Professional Future report.

As a result Council agreed to set up a project to review activity and products relating to skills and qualifications.

This is one of the key projects in CILIP’s 2012 Business Development Plan and has significant resources attached to it.

Project Benefits

There are a number of key benefits that are hoped will be achieved from this project. These are:

Project Structure

The project will be run using Prince2 project management principles. A Project Board has been set up to monitor the progress of the project with clear links into CILIP Council. The project will be delivered by a Project Team made up of CILIP staff with Project Management provided by the Director of Professional Services. CILIP Council will need to approve all final products and services.

Project Board

Keith Wilson - Technical Information Director, RIBA Enterprises and CILIP Trustee (Chair)

Bethan Ruddock - Content Development Officer, MIMAS         

Isabel Hood - Librarian, Semple Fraser LLP and CILIP Trustee

Liz Jolly - Director of Library and Information Services, Teesside University and CILIP Trustee

Karen McFarlane - Chair of CDL (Committee of Departmental Librarians)

Kath Owen - Chair of Qualifications Board

Simon Edwards - Director of Professional Services, CILIP (Project Manager)

Annie Mauger - CEO, CILIP

Marion Huckle - Head of Continuing Professional Development

Why we are doing this

The Future Skills project is one of the key outcomes of the ‘Defining our Professional Future’ report.

The report made it clear that continuing professional development (CPD) and qualifications are still high on the list of reasons why people join CILIP. However, changes in the LIS sector mean that new career pathways and entry levels are emerging and people are entering professional roles using very different routes. Employers are asking for professional qualifications less and less and therefore the value of the product we offer needs to be articulated clearly.

There are also significant overlaps with other disciplines in the broader information and knowledge professions beyond the scope of CILIP’s Body of Professional Knowledge (BPK). CILIP’s qualifications need to be relevant and provide the recognition that the sector needs.

Many more information professionals are qualifying and working than CILIP currently attracts to membership or Chartership. In addition, people work in new and different ways and want the ways that they maintain their CPD to reflect this. These issues must be addressed as CILIP looks for growth and to increase membership.

>> Next

About CILIP Update with Gazette

About CILIP Update

CILIP Update is designed with the needs of individual Members in mind. It brings you industry news, comment and debate on the big issues of the day where they impact on the library and information scene. It will keep you up to date on everything that affects the library and information profession, whatever your interest. CILIP Update covers everything from policy issues, the political landscape or changes in technology to what you need to know for your personal professional development.

In January 2011, CILIP's Update and Gazette magazines merged to become CILIP Update. CILIP members and subscribers will receive their monthly magazine in print. CILIP Update is also available in digital edition.

Feedback

If you have any feedback about this website or anything featured in Update please send us your feedback to update@cilip.org.uk

Fostering effective knowledge sharing and collaboration

Successful knowledge sharing and collaboration practices draw on behavioural, procedural and technological skills, and indeed are often driven by HR or IT departments within organisations.

However, Library and Information Professionals are well placed to lead by example in how they share knowledge and collaborate within and across organisations, and also to guide and facilitate such practices amongst their end-users.
By the end of the course participants will have:

• Enhanced their own knowledge sharing and collaboration practices
• Learnt how to create and encourage such practices within their organisation
• Identified opportunities for supporting the creation and enhancement of such practices across business and professional organisations in which they are involved

This course will be of benefit to Library and Information Professionals working in academic, public and private sector organisations that wish to create or increase the effectiveness of knowledge sharing and collaboration practices.
Please note that no prior knowledge of the knowledge management material covered is assumed and all jargon will be explained in simple terms.

Elisabeth Goodman
Elisabeth is the Owner and Principal Consultant of RiverRhee Consulting (http://www.riverrhee.com), a consultancy that helps business teams to enhance their effectiveness for greater productivity and improved team morale. She is a trainer, facilitator, one-to-one coach, speaker and writer.

Elisabeth has 25+ years’ experience in the Pharmaceutical Industry where she has held line management and internal training and consultancy roles supporting scientific and business support teams on a global basis.

Elisabeth has a BSc in Biochemistry and an MSc in Information Science.  She is accredited in Change Management, in Lean Sigma, and in MBTI (Myers Briggs Type Indicator).  She is a member of CILIP (Chartered Institute for Library and Information Professionals), and APM (Association for Project Management).

Sample programme

• Clarifying how knowledge sharing / collaboration will support the goals of individuals’ organisations
• Understanding current knowledge sharing / collaboration practices and technologies available within individuals’ organisations and the gap to be addressed
• Developing awareness of the behavioural factors affecting knowledge sharing / collaboration and how to influence them
• Understanding principles, guidelines and tools for knowledge sharing / collaboration through the use of case studies and interactive exercises for:
  Capturing knowledge (learning and insights)
  Carrying out ‘After Action Reviews’ and other forms of ‘before, during and after’ learning
  Creating and sustaining Communities of Practice / Interest
• Identifying individual participants’ sphere of influence and goals for knowledge sharing / collaboration, supported by the development of individual action plans.
  

Building highly effective teams

Organisations and the teams within them often evolve in a fairly ad hoc manner and suffer from functional and behavioural barriers to making the most of the expertise, experience and insights of their members.

The team development and team effectiveness techniques covered in this course will provide a tool-kit to address functional and behavioural barriers to achieving highly effective teams.

By the end of the course participants will have:

• Understood the different stages of team development and the roles of team leaders and team members in achieving high-performance teams
  
• Familiarised themselves with the prerequisites for team effectiveness and some of the best practices for addressing them
• Learnt how to diagnose the status of a team and agree priorities for increasing its effectiveness
• Become aware of some of the tools available for gaining a better understanding of behavioural differences between team members and the strengths that each can bring to a team
• Developed individual action plans for how they will apply what they have learnt
  

This course will be of benefit to Library and Information Professionals working in academic, public and private sector organisations.  It will be particularly useful to those with responsibilities for line or project management teams within the organisation.
Please note that no prior knowledge of the team development and team effectiveness materials covered is assumed and all jargon will be explained in simple terms.

Elisabeth Goodman
Elisabeth is the Owner and Principal Consultant of RiverRhee Consulting (http://www.riverrhee.com), a consultancy that helps business teams to enhance their effectiveness for greater productivity and improved team morale. She is a trainer, facilitator, one-to-one coach, speaker and writer.
Elisabeth has 25+ years’ experience in the Pharmaceutical Industry where she has held line management and internal training and consultancy roles supporting scientific and business support teams on a global basis.
Elisabeth has a BSc in Biochemistry and an MSc in Information Science.  She is accredited in Change Management, in Lean Sigma, and in MBTI (Myers Briggs Type Indicator).  She is a member of CILIP (Chartered Institute for Library and Information Professionals), and APM (Association for Project Management).

Sample programme

• Different stages of team development
• Pre-requisites for team effectiveness
• Diagnosing the status of a team / agreeing priorities for improvement
  
• Tools for understanding behavioural differences and strengths
• Development of individual action plans and closing discussion

Making the most of your time and resources

Today’s economic environment poses many challenges to Library and Information Professionals that want to make the best of limited time and resources.

The process improvement (Lean and Six Sigma) techniques covered in this programme will provide a foundation of sound working practices to ensure that Library and Information Professionals fully understand what their customers value, can deliver that value as efficiently as possible, and can free up the talent within their organisations to continue to provide high quality products and services.

By the end of the course participants will have learned a structured approach and a selection of tools for:

• Clarifying customer requirements and business, team or personal deliverables in relation to these
• Identifying and mapping existing internal processes
• Measuring performance and analyzing issues with current processes
• Identifying and evaluating opportunities for improving processes

Participants will have developed individual action plans and measures to follow-up within their organisation.

This course will be of benefit to Library and Information Professionals working in academic, public and private sector organisations that wish to find ways to implement good business practices for making more effective and efficient use of their time, resources and talent.

Please note that no prior knowledge of Lean and Six Sigma is assumed and all jargon will be explained in simple terms.

Elisabeth Goodman
Elisabeth is the Owner and Principal Consultant of RiverRhee Consulting (http://www.riverrhee.com), a consultancy that helps business teams to enhance their effectiveness for greater productivity and improved team morale. She is a trainer, facilitator, one-to-one coach, speaker and writer.
Elisabeth has 25+ years’ experience in the Pharmaceutical Industry where she has held line management and internal training and consultancy roles supporting scientific and business support teams on a global basis.
Elisabeth has a BSc in Biochemistry and an MSc in Information Science.  She is accredited in Change Management, in Lean Sigma, and in MBTI (Myers Briggs Type Indicator).  She is a member of CILIP (Chartered Institute for Library and Information Professionals), and APM (Association for Project Management).

Sample programme

• Introduction of delegates and of the course
• How to clarify customer requirements and deliverables
• Identifying and mapping existing internal processes
• Measuring performance / analyzing issues with current processes
• Identifying and evaluating opportunities for improving processes
• Development of individual actions plans and closing discussion

Barbara Stratton

Barbara Stratton, copyright and information society consultant.

Formerly senior policy adviser at CILIP, Barbara Stratton is a copyright and information society consultant and trainer. She is active within EBLIDA's Expert Group on Information Law (EBLIDA-EGIL) and IFLA's Copyright and other Legal Matters Committee (IFLA-CLM).

She advocates on behalf of libraries, both nationally and internationally, for the achievement of a fair and balanced copyright regime which promotes access to knowledge in both the digital and analogue environments, allows the development of library services, and respects the rights of all copyright stakeholders, both rightholder and user. 

Achieving successful business change

Achieving successful business change is a multi-faceted endeavour that requires behavioural as well as procedural skills and techniques.  There are many change management methodologies available to address these skills and techniques.

This programme will draw on a full range of behavioural and procedural concepts and techniques in a participative and practical way, to equip participants with the necessary skills and tools for effective business change.

By the end of the course participants will have:

• Increased their awareness of how they and their stakeholders might experience and respond to change
• Learnt some influencing strategies for effective business change
• Identified potential strategic and tactical approaches for implementing change within their organisations

The programme will be of benefit to Library and Information Professionals working on their own, as managers, or as part of a team in academic, public and private sector organisations.  It will be especially useful to those who are responsible for implementing change in their organisations.
Please note that no prior knowledge of change management is assumed and all jargon will be explained in simple terms.

Elisabeth Goodman
Elisabeth is the Owner and Principal Consultant of RiverRhee Consulting (http://www.riverrhee.com), a consultancy that helps business teams to enhance their effectiveness for greater productivity and improved team morale. She is a trainer, facilitator, one-to-one coach, speaker and writer.
Elisabeth has 25+ years’ experience in the Pharmaceutical Industry where she has held line management and internal training and consultancy roles supporting scientific and business support teams on a global basis.
Elisabeth has a BSc in Biochemistry and an MSc in Information Science.  She is accredited in Change Management, in Lean Sigma, and in MBTI (Myers Briggs Type Indicator).  She is a member of CILIP (Chartered Institute for Library and Information Professionals), and APM (Association for Project Management).

Sample programme

• Behavioural responses and influences for change:
  Positive and negative change ‘journeys’
  Resistance and motivation
• Strategic and tactical factors for implementing change
• Identifying key messages for communication
• Stakeholder analysis and management
• Alternative change management and communication approaches
• Embedding and measuring business change
• Development of draft business change management plans

Lobby for libraries over literacy timebomb

UNISON, the National Federation of Women’s Institutes (NFWI), Voices for the Library, The Library Campaign, Campaign for the Book and the Chartered Institute of Library and Information Professionals (CILIP) have  announced they will hold a joint lobby of Parliament calling on politicians to protect vital library services.

During the lobby, on 13 March, the campaigning group will highlight the importance of libraries in providing access to learning and as a vital lifeline for many communities.

The lobby will take place at midday, on 13 March, at central Hall, Westminster.

Heather Wakefield, UNISON Head of Local Government, said:

“Cutting libraries is not an easy solution for councils to save cash - it is a literacy time bomb for deprived communities.

“Community groups are being held to ransom by Government plans to force them to take over the running of services, or lose them. These groups don’t have the time, skills and resources to take over the jobs of experienced library staff.

“A shocking 30,000 children are leaving primary school with a reading age of seven or below and libraries are a vital lifeline for community groups. We need a national vision of a modern library service, as an investment in the future generation.”

Ruth Bond, Chair of the national Federation of Women’s Institutes (NFWI), said:

"The NFWI is delighted to support the lobby of parliament. A threat to local library services is a threat to a community’s education and, as champions of libraries for the past 96 years, WI members are gravely concerned that so many local authorities are riding roughshod over educational resources while the Government watches in silence. It is simply not good enough to assume that volunteers will step in to continue providing services previously supplied by professionals; the Government cannot rely on community-minded individuals to step into the breach to bridge the gaps, and the loss of professional expertise is irreplaceable.

"Local libraries are a fundamental information and education resource. Whilst in their essence, libraries facilitate access to books and resources, they play a much wider role in promoting shared knowledge and equality of opportunity, facilitating community cohesion, and enabling life-long learning and literacy from cradle to grave."

Abby Barker, from Voices for the Library, said:

“Voices for the Library are urging anyone concerned for the future of the library service in the UK to get involved on March 13th. This is your chance to tell your MP how vital your local library service is, and to ask them to call the Secretary of State to task over his noticeable lack of involvement. The 1964 Museums and Public Libraries Act very clearly puts public libraries under the superintendence of the Secretary of State, however, Jeremy Hunt has yet to intervene on any level, even in the most extreme cases."

Andrew Coburn, Secretary of The Library Campaign, said:

“Public libraries still have a wide-ranging role in encouraging literacy and education as well as providing literature for leisure and information. MPs need to know what a real 21st century library service can provide – so that they can join the thousands who are trying to prevent their branches being closed and services mutilated.”

Alan Gibbons, Author and Organiser of Campaign for the Book said:

“A reading child is a successful child. The National Literary Trust has found that a child who goes to a library is twice as likely to read well as one who doesn’t. The UK currently stands at 25th in the PISA International Reading ranking. Libraries are vital to improving this position. We have to fight for the defence and extension of public library services.”

Annie Mauger, Chief Executive of CILIP, said:

"The professional skills and expertise of library staff are core to providing the public with a quality library service. Volunteers should supplement and enrich a professionally led service, not replace the knowledge and skills of staff. We are concerned that public library services in England are being damaged; the impact will be felt now and in the long term. We urge the Secretary of State to use his powers of intervention where there is clear evidence that the Public Libraries & Museums Act (1964) has been potentially breached. It is wrong to view public libraries solely as a cost; by providing opportunities for learning and literacy development libraries are an investment in communities, families and individuals.”

-ends-

For more information please contact the UNISON Press Office

Notes to Editors:

- You can follow the lobby on Twitter #librarieslobby

Online databases

CILIP members can access the following services to find abstracts and full-text journal articles covering a wide range of library and information subject areas.

To gain access, first log in or register on the CILIP website then follow the links below and on the pages that follow.

Please note that access to these subscription journal databases is only available via the CILIP website.

LISA - Library and Information Science Abstracts 

This international abstracting and indexing tool is designed for library professionals and other information specialists.  LISA currently abstracts over 440 periodicals from more than 68 countries and in more than 20 different languages.

• Find out more and search LISA

Proquest Library Science

Access information on hundreds of topics researched in the field of library and information science.  Proquest Library Science complements Library and Information Science Database (LISA) giving full-text access to 145 of the core titles.

• Find out more and search Proquest Library Science

SAGE Journals

Free access to the full text of Journal of Information Science (JIS), Journal of Librarianship and Information Science (JOLIS), Health Informatics Journal and IFLA Journal.

• Find out more and search SAGE Journals

IRWI - Information Research Watch International

This service reports new, ongoing and completed research in information and library science and related fields from around the world.

• Find out more and search IRWI

LISTA - Library, Information Science and Technology Abstracts

This free database is available to non members too and will be of interest to anyone in libraries and information management. LISTA indexes nearly 600 periodicals plus books, research reports and proceedings.

• Find out more and search LISTA

Additional Services for CILIP Members

Visitors to the CILIP Information Centre can access the following online services in addition to those listed above:

• Nielsen Bookdata Online**
• 17 Emerald Journals
• Full access to LISA (back to 1969)**
• Kompass

**If you cannot make it to the information centre but would like to search the above highlighted resources, the Information and Advice Team will be happy to do this for you - just complete the search request form below and we'll get back to you as soon as we can.

• CILIP Enquiry Form (CILIP Members only)

Evaluating the impact of your public library service

How good is your library? How can you measure the impact you make? Designed for public library service managers, this one-day programme will help staff move beyond performance indicators to see the effectiveness of the library service.

Participants will learn how to get to grips with evaluating service impact, incorporating this effort into the overall service monitoring and evaluation process, and learn how to put the evidence of success across in convincing ways.

By the end of the course participants will have:

• considered the main differences between monitoring efficiency and evaluating impact and their consequences for evidence gathering
• explored the main stages in evaluating service impact
• examined how to incorporate impact evaluation into their ways of working
• focused on issues in presenting impact evidence effectively for different purposes
  

This programme has been designed for Public Library Service managers who are responsible for evaluating services or considering how to do so.

David Streatfield
David is an experienced LIS trainer who specialises in service impact evaluation. He is an independent Impact Consultant to the Bill and Melinda Gates Foundation’s Global Libraries initiative and co-writer of ‘Evaluating the impact of your library’ published by Facet.

Sample programme

• What is impact?
  What impact can the library service have?
  Impact on what?  (How far can you reach?)
  Frameworks from recent research
  Some issues in evaluating impact
  What is really changing?
  How do you know?
• How can you tell that you are making a difference? - 1
  Finding useful impact indicators
  (Group work, feedback and input)
• How can you tell that you are making a difference? - 2
  Why are you doing it?
  Collecting the evidence
  (Group work, feedback and input)
• Building impact into what we do
  Where to start?
  The planning cycle
  Impact evaluation, advocacy and sustainability
• Getting the messages across
  Organising the evidence
  Bringing the recipients on board

Evaluating the impact of HE or health libraries

How can you show the contribution that your library makes to teaching, learning and research? Designed for Higher Education and Health library/information services managers, this one-day programme will help staff move beyond performance indicators to see the effectiveness of the library or information service.

Participants will learn how to get to grips with evaluating service impact, incorporating this effort into the overall service monitoring and evaluation process, and learn how to put the evidence of success across in convincing ways. By the end of the course participants will have:

• explored some recent impact evaluation initiatives
• considered the main differences between monitoring efficiency and evaluating impact and their consequences for evidence gathering
• examined the main stages in evaluating service impact
• decided how to incorporate impact evaluation into their ways of working
• focused on issues in presenting impact evidence effectively for different purposes

This programme will be valuable for library and information service managers in Academic or Health Libraries who are responsible for evaluating services or considering how to do so.

David Streatfield
David is an experienced LIS trainer who specialises in service impact evaluation. He is co-writer of ‘Evaluating the impact of your library’ published by Facet and was co-facilitator of the LIRG/SCONUL Impact Initiative.

Sample programme

• What is impact?
  Impact as a slippery concept
  The LIRG/SCONUL Impact Initiative and other impact programmes
  Impact on what?  (How far can you reach?)
  Frameworks from recent research
  Some issues in evaluating impact
  What is really changing?
  How do you know?
• How can you tell that you are making a difference? - 1
  Finding useful impact indicators
  (Group work, feedback and input)
• How can you tell that you are making a difference? - 2
  Why are you doing it?
  Collecting the evidence
  (Group work, feedback and input)
• Building impact into what we do
  Where to start?
  The planning cycle
  Impact evaluation and advocacy
• Getting the messages across
  Organising the evidence
  Bringing the recipients on board

CILIP Councillor Biography

Mike Hosking

(to serve until 31 December 2014)

Postnominals

MCLIP

Email

Mike.hosking@cilip.org.uk

Biography

I have recently retired as Service Director: Libraries, Learning and Culture, at Cambridgeshire County Council, where my responsibilities included Public Libraries, Archives, Adult and Community Learning, Student Finance, Nextstep and Cultural Services including Museums.

Having originally started as a trainee librarian working for Cornwall County Council at Saltash Library I then and attended Library School at Birmingham College of Commerce, before returning to Cornwall to work as a team librarian. I also became qualified in personnel and HR management. During a career spanning over 40 years I held senior posts in Kensington and Chelsea in London, as well as working for the last 20 years in Cambridgeshire.

Despite retiring from local government, I remain very active nationally and as well as my new commitment to CILIP as a Trustee, I Chair of the Libraries, Archives and Information Services National Employers Panel. I am a Governor of Huntingdonshire Regional College, and most recently I have agreed to become a Founding Board Member for Suffolk’s Libraries IPS, the body being established to run the public library service in Suffolk in the future.

• Read Mike Hosking's Election Manifesto 

CILIP Councillor Biography

Liz McGettigan

(to serve until 31 December 2014)

 

Postnominals

BA MCLIP ACMI

Email

liz.mcgettigan@edinburgh.gov.uk

Biography

Head of Library and Information Services, The City of Edinburgh  

I have a good track record in libraries and information services, digital inclusion, electronic content development and information management. Before taking up the Head of Libraries and Information Service role in Edinburgh in 2009 I worked for Talis Information as Business Development Manager where I travelled across the UK and Ireland meeting with colleagues from all kinds of library services.

Prior to that I was Head of East Renfrewshire’s Libraries and Information Services. and held a variety of roles with Renfrew District, East Kilbride and Glasgow from Trainee to Senior Community Librarian.

Public library priorities in Edinburgh have been to work with colleagues to transform services, and to create a positive profile for the Library Service. The service is now held in very high regard by both the Council and external stakeholders.

It is apparent that the city’s libraries are changing fast! Developing libraries as key community, information, digital, learning and business hubs. Developing partnerships at local and national levels in a strategic approach to local service delivery.  Developing a connected community toolkit  and through creative use of social media, e-books, a new app, electronic community information, the virtual library, self service and wi-fi.

One of my major projects is the development of the city’s Central Library and improvement of the Libraries Estate. Edinburgh is bucking the trend in joiners, issues, events and innovative services and are currently refurbishing 3 and building 2 new libraries.

I passionately believe in libraries and the world of library and information professionals. I have worked on the frontline, in reference libraries, in ICT and a huge variety of management roles during my career.

• Read Liz McGettigan's Election Manifesto
• Edinburgh City Libraries website
• Edinburgh City Libraries blog

Creating a customer focussed environment in the academic sector

With increased pressure to fulfil customer related targets and key performance indicators, library and information staff need to stay one step ahead of their customers and anticipate rather than simply respond to their needs.

This new one-day programme will provide library and information staff with tools and techniques to better understand your organisation's  customers and to deliver outstanding customer service.

By the end of the event participants will have:

• looked at identifying customer needs
• practised communicating in a variety of ways to different types of customers
  
• looked at the methodology of writing and conducting questionnaires
• examined how to measure customer satisfaction
• created an action plan take away

This programme has been developed for middle to senior managers and those who are deputising or leading a team.

Candy Jannetta
Candy has worked as a Consultant and Account Director in the music industry and for a number of blue chip companies.  She has combined her corporate background with coaching accreditation to become a leading business coach and facilitator.  Her work within the information profession includes one-to-one and team coaching, management and leadership training and career development courses.

Sample programme

• What is a customer focused environment and why is it so important?
  Assessing how customer focused your service is currently
• Getting under the skin of your customers
  Understanding and predicting customer needs
  Responding to customer needs
  Involving customers in your service
• Communication for a customer focused environment
  Overview of different communication styles
  Adapting your style for different customers or customer groups
• Measuring customer satisfaction
  Purpose and types of surveying
  Creating objectives for a survey
  Creating questions for a survey
• Developing an action plan to create a more customer focused environment

Strategic planning and thinking for workplace LIS staff

It is often much easier to attend to operational tasks, meeting short term goals than trying to think and plan strategically, setting long term goals, especially if you are a solo worker.

This one-day programme will provide library and information staff with appropriate tools and techniques to help them set a direction and to think and work more strategically. 

The day will outline how to create a strategic plan for your service and how to execute this plan, including overcoming barriers.  It focuses on how to work more efficiently and productively as an individual and within a team.
 
By the end of the event participants will have:

• identified their work values
• gained an understanding of how these need to inform decisions and strategic planning
• created a vision and mission for their service
• set result-driven and purposeful goals to achieve their vision and mission
• discovered a strategic time management model
• overcome barriers to delegation

This programme is valuable for middle to senior managers who are solo workers and/or those who are deputising or leading a team. Please note that participants are asked to bring work objectives/goals and their work diaries.

Candy Jannetta
Candy has worked as a Consultant and Account Director in the music industry and for a number of blue chip companies. She has combined her corporate background with coaching accreditation to become a leading business coach and facilitator.

Sample programme

• Laying the foundations for your strategy
  Understanding your work values and how these can be used to inform decisions and strategy
• Visioning your strategy 
  Creating a vision of where you want your service to be in the short, medium and long-term
  Creating a mission which encapsulates your vision
• Executing your strategy
  Result-driven and purposeful planning
• Overcoming barriers to delegation
• Managing time strategically
• Putting your strategy into action

Outsourcing stock selection: implementation and management

Many public library authorities have introduced, or are considering introducing, supplier selection. How do your service managers best manage your relationships with suppliers and ensure your library authority is getting best value from your contracts? And how do service managers continue to involve staff and build their stock awareness when they are no longer directly responsible for the selection of stock?

This one day programme will help participants develop a strategic approach to the outsourcing of stock selection.

By the end of the course participants will have:

• explored different approaches to writing a supplier selection specification
• developed their understanding of the National Acquisition Group’s Supplier Selection Template and how they might use it in their own authority
• considered the impact of the introduction of supplier selection on how staff work, and on how they feel about their work

This programme will be valuable for anyone responsible for the management of stock in public library services, especially those new to, or considering, outsourcing selection to suppliers.

Please note that it will be helpful if participants bring a copy of their authority’s supplier selection specification on the day (if they have one)

Sarah Wilkie

Sarah has led on a number of programmes working at the MLA which included community engagement, leadership development and learning.  Prior to this she was senior manager with Westminster Libraries.  She is now working as a consultant, whose projects include work on Procurement Standards and Inter-library Loans for the London Libraries Change Programme.

Sample programme

• Supplier selection specifications
  How to use the updated NAG Supply Specification Guidelines when writing an individual authority document
  Practical exercise
  Feedback and questions
• Authority case studies: how to specify for what you want
• Managing the change
• Maintaining and developing staff knowledge
  Case Study
• Practical exercise:
  Building stock awareness
  

Collection development: effective stock management in public libraries

An effective collection development policy exists to support the public library authority’s service objectives and should have direct links to other strategic policies. It provides the strategic framework for all decisions relating to stock management, and can also be used as a risk management tool and to raise the status of the library service within the local authority. 

This one day programme will help participants adopt this strategic approach to Collection Development policy making, and consider how they communicate the value of their collections to external partners and stakeholders.

By the end of the course participants will have:

• developed their understanding of the rationale for a strategic approach to collections development
• examined their own authority’s policies in the context of good practice (as recommended by NAG and CILIP)
• learnt from case studies
• identified  and planned any actions needed

This course will be of benefit to those new to stock management and other staff with significant responsibility for managing stock.  Please note that participants will need to bring a copy of their authority’s Collection Development / Stock Management policy with them on the day.

Sarah Wilkie

Sarah has led on a number of programmes working at the MLA which included community engagement, leadership development and learning. Prior to this she was senior manager with Westminster Libraries.  She is now working as a consultant, whose projects include work on Procurement Standards and Inter-library Loans for the London Libraries Change Programme.

Sample programme

• What is a Collections Development Policy and why do I need one?
• What should be in a Collections Development Policy?
• Practical exercises using the NAG Collection Development Policy template
• Feedback and discussion
• Good practice in Collection Development
  Case Study
• Communicating your policy
• Presentation to include practical exercises
• Evidence-based stock management
  

Working with teachers in secondary schools

This programme will enable participants to learn how to collaborate with their teaching colleagues and gain their trust so that library staff and the school library are used as valued curriculum support.

By the end of the programme participants will have :

• gained an understanding of  the role of the teacher and how they might view the role of the librarian
• planned lessons to encourage collaboration between teacher and librarian
• learned how to measure the impact of your lessons and find ways to build on your success

This course will be valuable for school librarians/library staff who deliver, or who intend to deliver lessons (either on their own or as part of a team teaching programme) to secondary school students.

Sarah Pavey

Sarah Pavey MSc FCLIP has worked as a school librarian for over 15 years both in the independent and maintained sectors. She is currently librarian at Box Hill School in Surrey. She is co-author of “The Innovative School Librarian” and has spoken at numerous library conferences and training events.

Sample programme

• Librarians and teachers – what’s the difference?
  A practical exercise and feedback
• Working smarter with teachers – How to achieve effective collaboration through terminology, proactive planning, demonstrating benefit and collating feedback
• Formulating practice – Lesson planning points to consider
• Putting lesson planning into practice
• A practical exercise to cover many scenarios
• Sharing the lesson plans from the exercise and feedback
• Evaluating impact and assessment
• Building upon relationships and summary
  

School librarian's role in defeating plagiarism

Many students believe that merely copying and pasting work is research. How important is it for students to understand how to use citations and to reference properly while at school? How can the school librarian prepare them for the academic rigour expected at university level?

This programme will highlight and offer debate about issues concerning plagiarism and use practical exercises to show how these can be addressed.

By the end of this prrogramme participants will have:

• gained an understanding of the current issues concerning plagiarism amongst secondary school students and how it affects their future.
• engaged in some practical exercises designed to help address these issues for students and teaching staff
• be confident in developing strategies to help formulate a whole school approach to combat plagiarism

This programme will be of benefit to secondary school librarians who have responsibility for information literacy development.

Sarah Pavey

Sarah has worked as a school librarian for over 15 years both in the independent and maintained sectors. She is currently librarian at Box Hill School in Surrey. She is co-author of ‘The Innovative School Librarian’ and has spoken at numerous library conferences and training events.

Sample programme

• What do we mean by plagiarism and why do students do it? Are some students more vulnerable than others?
  Practical exercise to demonstrate the application required for academic research
• What are the different types of plagiarism?
  Practical exercise to help identify plagiarism
  Techno solutions to the plagiarism problem – catch them out or an opportunity to learn?
• Citations, Referencing and Bibliographies
  Practical exercises for helping students of all ages understand the process
  Are schools concerned about plagiarism?  Why should they be concerned?
• Small group discussions on specific issues that might influence the whole school approach to tackling plagiarism and feedback
  Influencing and supporting whole school policy on plagiarism
  

Making the most of the school library catalogue

This programme will enable participants to unravel the mysteries of cataloguing and classification and learn how to adapt it to their school environment.

By the end of the programme participants will have:

• understood of the purpose of a catalogue
• tweaked a standard classification system and learnt about keywording so their catalogue can be easily used by students
• the skills to get the most benefit from working with computerised library management systems

This programme will be of benefit to school library staff with responsibility for cataloguing but who have received no formal training in this area. It will also be helpful for library staff with responsibility for cataloguing who are new to school librarianship.

Sarah Pavey

Sarah Pavey MSc FCLIP  has worked as a school librarian for over 15 years both in the independent and maintained sectors. She is currently librarian at Box Hill School in Surrey. She is co-author of “the Innovative School Librarian” and has spoken at numerous library conferences and training events.

Sample programme

• The purpose of cataloguing – what are we trying to achieve and how can we put this into practice
  Practical exercise to illustrate different forms of cataloguing
  An introduction to formal classification systems
• A closer look at the Dewey Decimal Classification System including practical exercises that could be used as a teaching aid with students as well
• Accuracy and cataloguing. How to adapt a system so that it is school friendly.
  A look at keywording and subject headings. A practical exercise to show the importance of language and terminology
• Automated cataloguing systems – how can they be used with the most effect? Weighing up the pros and cons of importing records from external databases such as The British Library
  

Supervisory skills

Designed for those who are new to supervising others, this programme will develop participants’ ability to undertake responsibility for supervising colleagues within the organisation.

By the end of the programme participants will be able to:

• explain the purpose of a supervisor
• list the main responsibilities of a supervisor
• describe a professional relationship between a supervisor and their staff
• identify & agree boundaries at work
• set goals and allocate work
• give and receive constructive feedback and praise

This programme will be of benefit to those who supervise staff as part of their role in the organisation, or new senior library assistants who would like to clarify their role and build on their supervision skills.

Liz Burgess

Liz Burgess of LEVELheaded specialises in communication skills. Her workshops allow people to develop skills and practice these in a safe environment where they receive feedback.

Sample programme

• Session 1: role of the supervisor
  What is the purpose of being a supervisor?
  Authority, Responsibility & Accountability
  Key responsibilities of a supervisor
• Session 2: promoted from within
  A case study
  Boundaries - what are they and how to implement them
• Session 3: managing work
  A practical exercise
  Allocation, delegation and abrogation
• Session 4: Goals
  Setting SMART goals
  A practical exercise
  Goal setting theory
• Session 5: Feedback
  BIF feedback model
  Practice writing feedback exercise
  Delivering constructive feedback and praise
  Receiving feedback